Experience Designer, Senior Associate

JPMorganChase; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase is seeking an Experience Design Senior Associate to innovate user experiences in Corporate & Investment Bank. You will design, develop, and optimize user experiences, emphasizing inclusivity and accessibility across various digital platforms.

This role requires collaboration with cross-functional teams, a focus on data-driven decisions, and the ability to create visually appealing designs. Strong design skills and knowledge of user-centered principles are essential.

Qualifications

• 3+ years in user experience design or equivalent role focusing on digital products.
• Proficiency in industry-standard design tools for creating functional designs.
• Experience designing across web and mobile platforms.

Responsibilities

• Design solutions for user interaction problems, ensuring product consistency.
• Apply information architecture to enhance user navigation and satisfaction.
• Collaborate with teams to implement inclusive design and user feedback.

Skills

User experience design

Visual design using Figma or Adobe tools

Data-driven design analysis

Inclusive design principles

Tools

Figma

Adobe Creative Suite

Job description

Overview

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Corporate & Investment Bank (CIB) – Kinexys (Digital Payments, Digital Assets, and Platform Experience), you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. Align user needs with business goals and contribute to continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be in the design, architecture, and functionality of our products, ensuring a seamless and intuitive experience for our customers.

Responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required Qualifications, Capabilities, And Skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred Qualifications, Capabilities, And Skills

• Experience designing for enterprise financial platforms, including payments, treasury services, or digital asset workflows
• Familiarity with complex, regulated environments and designing within constraints such as compliance, risk, and operational requirements
• Demonstrated ability to contribute to product strategy and problem framing, not just execution
• Experience working within or contributing to design systems (e.g., Salt) and scaling design consistency across products
• Strong stakeholder management skills, with the ability to influence product, engineering, and business partners
• Experience working across distributed/global teams (e.g., New York, London)
• Exposure to end-to-end enterprise workflows such as onboarding, user management, entitlements, or transaction journeys
• Ability to navigate ambiguity and drive clarity in early-stage discovery and definition work

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.