Experience Designer, Senior Associate

Next Frontier Capital; New York (NY); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching and more

Job summary

JPMorgan Chase & Co. in New York seeks an Experience Design Senior Associate to shape the user experience of our Corporate & Investment Bank digital products.

You will collaborate with cross-functional teams to design inclusive, accessible solutions that balance user needs with business goals, leveraging IA and storytelling skills.

Qualifications

• 3+ years in a user experience design role focused on digital products and services.
• Ability to create visually appealing, functional designs with industry tools.
• Experience designing across web, mobile, and other digital channels.
• Ability to translate complex data into actionable design insights.
• Knowledge of inclusive design, accessibility guidelines, and assistive tech.

Responsibilities

• Design and develop elegant interaction solutions and ensure consistency across products.
• Apply information architecture and storyboarding to improve navigation and findability.
• Conduct data-driven analyses to inform design decisions and derive insights.
• Collaborate with teams to incorporate inclusive design and accessibility guidelines.
• Iterate designs using user feedback to improve the overall experience.
• Support market research and user behavior analyses to inform strategy.

Skills

Figma

Sketch

Adobe Creative Suite

Cross-platform design

Inclusive design

Data-driven decision making

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Corporate & Investment Bank (CIB) – Kinexys (Digital Payments, Digital Assets, and Platform Experience), you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross‑functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's platforms will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and intuitive experience for our customers.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user‑centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data‑driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision‑making
• Collaborate with cross‑functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry‑standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision‑making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

• Experience designing for enterprise financial platforms, including payments, treasury services, or digital asset workflows
• Familiarity with complex, regulated environments and designing within constraints such as compliance, risk, and operational requirements
• Demonstrated ability to contribute to product strategy and problem framing, not just execution
• Experience working within or contributing to design systems (e.g., Salt) and scaling design consistency across products
• Strong stakeholder management skills, with the ability to influence product, engineering, and business partners
• Experience working across distributed/global teams (e.g., New York, London)
• Exposure to end‑to‑end enterprise workflows such as onboarding, user management, entitlements, or transaction journeys
• Ability to navigate ambiguity and drive clarity in early‑stage discovery and definition work

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

• Comprehensive health care coverage
• On‑site health and wellness centers
• A retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching and more

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Lead in crafting user‑centric designs for digital products, focusing on inclusivity and accessibility in the financial sector.