Experience Design, Vice President

JPMorgan Chase & Co.; New York; Hybrid; USD 140,000 - 210,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Experience Design Vice President to shape UX across payments products. You will lead design and research initiatives, mentor junior designers, and ensure accessibility and inclusivity throughout the user journey.

Role requires driving transformational strategies, collaborating with product and engineering teams, and translating business needs into customer-centered experiences across channels.

Qualifications

• 5+ years of experience in user experience design or related roles.
• Ability to visualize user journeys with storyboards, wireframes and prototypes.
• Experience applying inclusive design and accessibility guidelines.
• Proven ability to translate proposals into transformational design strategies and north star visuals.
• Strong technical literacy around client-side tech, APIs, microservices and UX impact.

Responsibilities

• Develop and execute design/research strategies aligned with business goals and user needs.
• Diagram service flows, design wireframes, and prototype interactions for key touchpoints.
• Model inclusive design practices and mentor junior designers to foster diversity and inclusion.
• Collaborate with cross-functional teams to integrate UX into product development processes.
• Analyze market trends and user research data to optimize experiences across platforms.

Skills

User experience design

Storyboarding & wireframes

Inclusive design & accessibility

North star representations

APIs & microservices understanding

Leadership

Job description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in JP Morgan Payments, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience