Executive Director, Experience Design — Trust & Security

JPMorganChase; New York (NY); Sur place; USD 180 000 - 280 000; Plein temps

Résumé du poste

JPMorganChase is seeking an Experience Design Executive Director within Trust & Security to steer design at a pivotal moment for digital trust, identity, and fraud prevention.

This role requires a leader who can operate at the intersection of customer experience, security, risk, and innovation—helping teams design experiences that protect customers, build confidence, and make complex security moments clear and actionable.

Qualifications

• 7+ years of experience in user experience design, focusing on interaction design and information architecture.
• Proven leadership for diverse teams of experience designers and mentor roles.
• Strong experience in inclusive design, accessibility guidelines, and assistive technology.
• Experience leading design for high-trust, high-stakes digital experiences including authentication and identity verification.
• Ability to partner with Cybersecurity, Fraud, Risk, Legal, Compliance, Product, Technology, Operations, Service, and Research teams.

Responsabilités

• Develop and implement user experience strategies aligned with business objectives.
• Lead, mentor, and inspire a team of experience designers.
• Stay current with industry trends, accessibility standards, and emerging technologies.
• Partner with stakeholders to ensure design is embedded across discovery, research, strategy and delivery.

Connaissances

User experience design

Leadership

Inclusive design

Security-focused design

Strategy & governance

Executive storytelling

Outils

Claude Code

Description du poste

JPMorganChase is seeking an Experience Design Executive Director within Trust & Security to steer design at a pivotal moment for digital trust, identity, and fraud prevention.

This role requires a leader who can operate at the intersection of customer experience, security, risk, and innovation—helping teams design experiences that protect customers, build confidence, and make complex security moments clear and actionable.