Executive Director, Experience Design — Trust & Security

J.P. Morgan; New York (NY); Sur place; USD 250 000 - 380 000; Plein temps

Résumé du poste

JPMorgan Chase seeks an Experience Design Executive Director in Trust & Security to lead a pivotal UX program. You will shape the experience of secure sign-in, identity verification, fraud prevention, and risk-aware interactions for a global customer base.

Expect cross-functional collaboration with Cybersecurity, Legal, and Product teams to translate complex security needs into clear, accessible experiences.

Qualifications

• 7+ years of experience in user experience design and leadership roles.
• Demonstrated success leading diverse experience-design teams.
• Experience in inclusive design, accessibility guidelines, and secure, high-trust journeys.

Responsabilités

• Develop and implement user experience strategies aligned with business objectives.
• Lead and mentor a team of experience designers and foster professional growth.
• Drive innovation by staying current with industry trends, accessibility standards, and emerging technologies.
• Design methods to use insights from performance metrics to optimize experiences for diverse users and stakeholders.

Connaissances

User experience design

Interaction design

Information architecture

Leadership

Inclusive design

Accessibility

Security-aware design

Outils

Claude Code

Description du poste

JPMorgan Chase seeks an Experience Design Executive Director in Trust & Security to lead a pivotal UX program. You will shape the experience of secure sign-in, identity verification, fraud prevention, and risk-aware interactions for a global customer base.

Expect cross-functional collaboration with Cybersecurity, Legal, and Product teams to translate complex security needs into clear, accessible experiences.