Experience Design Director: Transform Customer Journeys

leapbrands; Charleston (NJ); On-site; USD 150,000 - 210,000; Full time

Job summary

LeapBrands seeks an Experience Design Director to shape vision, strategy, and end-to-end customer experiences across digital and physical touchpoints. You will lead UX, UI, service design, IA, interaction design, and journey optimization to drive growth.

The role partners with Product, Marketing, Digital Commerce, Technology, Analytics, Research, and Operations to deliver intuitive, data-driven experiences that improve satisfaction and conversion.

Qualifications

• Bachelor's degree in HCI, UX, Product Design, Psychology, or related field.
• 10+ years of progressive experience in UX, Experience Design, Product Design, or Digital Design.
• 5+ years leading multidisciplinary design teams.
• Proven success delivering customer-centered experiences across web, mobile, eCommerce, SaaS, or omnichannel environments.

Responsibilities

• Define and execute the organization's Experience Design strategy and roadmap.
• Lead end-to-end customer journey mapping and service blueprint development.
• Establish design systems, component libraries, and governance frameworks.
• Promote collaboration between design, engineering, product, and business stakeholders.
• Direct qualitative and quantitative customer research initiatives.
• Drive measurable improvements in customer engagement, conversion, retention, and satisfaction.

Skills

Strategic leadership

UX design leadership

Cross-functional collaboration

User research

Service design

Education

Bachelor's degree in HCI/UX/Product Design

Tools

Figma

Adobe XD

Jira

Job description

LeapBrands seeks an Experience Design Director to shape vision, strategy, and end-to-end customer experiences across digital and physical touchpoints. You will lead UX, UI, service design, IA, interaction design, and journey optimization to drive growth.

The role partners with Product, Marketing, Digital Commerce, Technology, Analytics, Research, and Operations to deliver intuitive, data-driven experiences that improve satisfaction and conversion.