Experience Delivery Manager

American Institute of Certified Public Accountants; Durham (NC); On-site; USD 88,000 - 120,000; Full time

Benefits offered by this job

Healthcare

Retirement

Paid time-off

Parental leave

Employee assistance program

Job summary

The American Institute of Certified Public Accountants is seeking an Experience Delivery Manager in Durham, NC. You will manage high-quality marketing campaigns and collaborate with teams to ensure impactful user experiences.

With over 7 years in marketing or digital content management, you will help develop programs that resonate with clients and meet organizational goals. A flexible, hybrid work schedule is offered, alongside a comprehensive benefits package focusing on employee wellbeing.

Qualifications

• 7+ years' experience in marketing or digital content management.
• Experience creating user-centric services and solutions.
• Experience developing and delivering digital marketing across channels.

Responsibilities

• Manage end-to-end campaign delivery in a squad structure.
• Create programs to meet proposition strategies and revenue targets.
• Initiate program development with SMART goal briefs.

Skills

Marketing

Digital content management

User-centric design

Job description

Job Description - Experience Delivery Manager (2600002X)

About the Role

You will deliver high quality, relevant experiences including marketing, content and services and solutions that meet the needs of our members/students/clients globally across owned, shared and earned channels. You are responsible for end-to-end marketing campaign development ensuring delivery of campaigns that meet our goals.

You will report to the Senior Manager- Experience Delivery. You will use a hybrid work schedule and be local to Durham, NC for in-office days.

You Will

• Work in a squad structure and manage end-to-end campaign delivery. Monitor activity from end-to-end to agreed outcomes. Collaborate with the proposition owners and other partners to address any concerns raised.
• Help create programs that meet our proposition strategies that resonate with clearly defined audience segments and meet revenue and Return on Experience Investment targets.
• Write and submit briefs to initiate program development, ensure briefs contain SMART goals that provide complete clarity on required deliverables per channel, dates of delivery, expected audience outcomes and measures.
• Align with the Experience Management Planning function to determine scheduling based on our integrated calendar and capacity planning constraints.

Qualifications

• 7+ years' experience in marketing, digital content management, digital content development or related field.
• Experience creating services, solutions, and stories that provide meaningful experiences to users through user‑centric design.
• Experience developing and delivering digital marketing campaigns across multiple platforms / channels.

How We Support You

We provide flexibility to help you achieve a good work‑life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, paid time‑off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non‑stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

Annual Salary Range: $88,000–$120,000

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Please note that we are unable to employ individuals in the state of California.