SVP, Client Delivery (Operations)

GMR Marketing; United States; On-site; USD 175,000 - 250,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401k

Employee stock purchase plan

Vacation and personal days

Paid holiday time

Disability and life insurance

FSA/HSA plans

Job summary

GMR Marketing is seeking a Senior Vice President of Client Delivery to lead their Client Delivery department in the United States. This role involves ensuring flawless execution of client experiences, strategic planning, and building high-performing teams. The ideal candidate will have strong skills in operational excellence, financial analysis, and client relations. The annual salary ranges from $175,000 to $250,000, with benefits including health insurance, 401k, and paid time off.

Qualifications

• Strong ability to develop operational strategies that drive excellence.
• Trusted advisor translating operating and financial data into insights.
• Experience in building a high-performing team and optimizing resources.
• Proven track record in client relations and business development.
• Champion for continuous improvement and process optimization.

Responsibilities

• Lead Client Delivery department ensuring flawless execution.
• Shape strategies impacting client program delivery.
• Elevate client partnerships and business opportunities.
• Foster a culture of belonging and strategic talent development.
• Introduce tools for enhanced team performance.

Skills

Strategic Planning & Operational Excellence

Financial & Operational Analysis

Resourcing & Department Leadership

Client Relations & Business Development

Process Improvement & Innovation

Job description

As our SVP, Client Delivery you'll lead the Client Delivery department, ensuring flawless execution and delivery of all in-market client experiences, and in doing so, you'll transform how our teams work together and deliver our programs. In your partnership, you'll be both a strategic business partner and a visionary leader, shaping how we deliver exceptional results for our clients while building and inspiring a high-performing department.

The Client Delivery department is comprised of the In-Market Experience, Global Event Operations, Events & Venues, Hospitality Operations, Travel, & Fleet.

ABOUT GMR MARKETING

We are the Experience Agency Making Unforgettable Stories Born of Humanity.

NOT JUST EXPERIENTIAL. EXPERIENCE.

The lines have blurred. People live in the physical, digital, and social worlds all at once, and your brand experiences should do the same.

NOT JUST TELLING. MAKING.

The best stories are lived, not heard. Make an immersive world for people to explore so they can experience something they’ll never forget.

NOT JUST CONSUMERS. HUMANS.

It all starts with the human. If you want to make a lasting impact, look beyond the wallet to understand what motivates and inspires people.

REQUIRED SKILLS

• Strategic Planning & Operational Excellence. You'll shape the future of the Client Delivery Team by developing innovative short- and long-term operational strategies that drive excellence and exceed client program objectives. You'll be the architect of cross-functional collaboration, directing the implementation of strategic business and operational initiatives that directly impact how the organization delivers client programs.
• Financial & Operational Analysis. You'll become a trusted strategic advisor to the C-suite by translating complex operating and financial data into actionable insights. You'll dig deep into trends and performance metrics, uncovering opportunities that inform critical business decisions. Your analysis and perspective will drive how leadership shapes strategy and tactics across the organization.
• Resourcing & Department Leadership. You'll take ownership of building and optimizing a high-performing Client Delivery department, strategically structuring resources to exceed both client-specific and departmental goals. You'll guide pricing, infrastructure, and resourcing decisions that maximize value and performance for every client engagement. You'll build and inspire a world-class team through strategic hiring, development, and mentorship. You’re passionate about evaluating performance, setting priorities, providing meaningful feedback, and championing improvements that boost productivity and drive efficiency. You'll create a culture where talent thrives and organizational goals flourish.
• Client Relations & Business Development. You'll elevate client partnerships as the senior Client Delivery representative. You'll sit at the table during brand and marketing strategy sessions, shaping client success stories from the ground up. You'll champion new business opportunities by working closely with the Growth and Consulting teams to respond to RFPs with the right people and solutions that exceed client expectations.
• Process Improvement & Innovation. You'll stay ahead of the curve by championing continuous improvement and embracing industry best practices. You'll lead system implementations, evaluate and optimize processes, and proactively manage vendor relationships to ensure the organization is delivering maximum value at competitive costs. You'll demonstrate adaptability by introducing tools and practices that elevate both team performance and agency.

IMPACT & INCLUSION

Our workplace is for ALL. We foster a culture where every background and perspective is valued so we can create meaningful memories that resonate with everyone. We aim to cultivate belonging by meeting people where they are, removing obstacles, and building on their strengths to unlock their fullest contributions. We are committed to recognizing, nurturing, and unleashing the potential in every individual on our team. Together, we’re creating something powerful with purpose and impact.

The annual range for this role varies between $175,000 - $250,000 and may vary depending on the candidate’s experience. Benefits for this role include health/vision/dental insurance, 401k, employee stock purchase plan, vacation, personal days and paid holiday time. You are also eligible to participate in disability, life insurance, FSA/HSA plans subject to the terms and conditions of such benefit plans.