Experience Coordinator - Law Firm Hospitality & Operations

Mette; Harrisburg (Dauphin County); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Employer-subsidized medical insurance

Employer-paid life insurance up to 3x—

Employer-paid disability insurance

Dental and vision insurance available

Paid time off and holidays

401(k) with 6% employer match

Firm events and team culture

Job summary

Mette seeks an Experience Coordinator to be the first face and voice of the firm in Harrisburg. You will ensure every meeting, event, and day runs smoothly, supporting clients, guests, attorneys, and staff. This role is central to how the firm operates, with a focus on hospitality, operations, and exemplary service across the office.

You’ll manage reception, conferencing, mail, supplies, and vendor relationships while contributing to a culture of excellence and teamwork at the Harrisburg office.

Qualifications

• Hospitality or client-service background
• Comfortable with technology and learning new tools
• Experience with a multi-line phone system and vendor communication

Responsibilities

• Welcome clients and guests, manage check-in, keep reception and waiting areas clean and ready.
• Answer main firm line, route calls, and welcome client inquiries.
• Manage conference room bookings and resolve scheduling conflicts.
• Prepare meeting rooms, set up seating, technology, supplies, catering as needed, and reset rooms after meetings.
• Handle mail, copying, scanning, data entry, and general office tasks to support attorneys and staff.
• Perform conflict checks and manage office supplies, inventory, and records.
• Coordinate events and support firm culture through planned activities.

Skills

Hospitality or client-service

Multi-line phone system

Microsoft 365 (Outlook, Teams, SharePo

Excel

Tools

Microsoft 365

Outlook

Teams

SharePoint

Excel

Job description

Mette seeks an Experience Coordinator to be the first face and voice of the firm in Harrisburg. You will ensure every meeting, event, and day runs smoothly, supporting clients, guests, attorneys, and staff. This role is central to how the firm operates, with a focus on hospitality, operations, and exemplary service across the office.

You’ll manage reception, conferencing, mail, supplies, and vendor relationships while contributing to a culture of excellence and teamwork at the Harrisburg office.