Mette Experience Coordinator (Law Firm Hospitality & Operations)

Mette; Harrisburg (Dauphin County); Sur place; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Employer-subsidized medical insurance

Employer-paid life insurance up to 3x—

Employer-paid disability insurance

Dental and vision insurance available

Paid time off and holidays

401(k) with 6% employer match

Firm events and team culture

Résumé du poste

Mette seeks an Experience Coordinator to be the first face and voice of the firm in Harrisburg. You will ensure every meeting, event, and day runs smoothly, supporting clients, guests, attorneys, and staff. This role is central to how the firm operates, with a focus on hospitality, operations, and exemplary service across the office.

You’ll manage reception, conferencing, mail, supplies, and vendor relationships while contributing to a culture of excellence and teamwork at the Harrisburg office.

Qualifications

• Hospitality or client-service background
• Comfortable with technology and learning new tools
• Experience with a multi-line phone system and vendor communication

Responsabilités

• Welcome clients and guests, manage check-in, keep reception and waiting areas clean and ready.
• Answer main firm line, route calls, and welcome client inquiries.
• Manage conference room bookings and resolve scheduling conflicts.
• Prepare meeting rooms, set up seating, technology, supplies, catering as needed, and reset rooms after meetings.
• Handle mail, copying, scanning, data entry, and general office tasks to support attorneys and staff.
• Perform conflict checks and manage office supplies, inventory, and records.
• Coordinate events and support firm culture through planned activities.

Connaissances

Hospitality or client-service

Multi-line phone system

Microsoft 365 (Outlook, Teams, SharePo

Excel

Outils

Microsoft 365

Outlook

Teams

SharePoint

Excel

Description du poste

JOB TITLE: Mette Experience Coordinator (Law Firm Hospitality & Operations)

COMPANY: Mette

LOCATION: Harrisburg, PA (On-site)

JOB TYPE: Full-time

PAY: $19 – $21 per hour

ABOUT METTE

Mette improves the lives and advances the interests of our clients by delivering exceptional legal counsel through trusted relationships, unwavering integrity, and a shared commitment to excellence. With offices in Harrisburg and Trevose, our team of about 45 attorneys and staff is working to set the standard for what a modern law firm can be, where exceptional people thrive and great operations expand their impact. We take our work seriously, and we also like to have fun where we can.

ABOUT THE ROLE

The Mette Experience Coordinator role shapes how every client, guest and team member experiences Mette. You'll be the first face and voice of the firm, the person who makes sure every meeting, event and day at the office runs smoothly, and a key part of how the firm operates behind the scenes. When this role is done well, clients feel welcomed, our people feel supported, and everyone can do their best work.

Every role here contributes to how we serve our clients and each other, and this one sits at the center of it all, connecting clients, attorneys, staff and leadership every day. It's built for someone who takes pride in the details and wants to see the impact of their work across the entire firm.

WHAT YOU'LL DO

Client and Guest Experience

• Welcome clients and guests, manage check-in, and keep the reception and waiting areas clean, stocked, and guest ready.
• Answer the main firm line on our multi-line phone system, route calls, and welcome new client inquiries.
• Help manage conference room bookings and resolve scheduling conflicts.

Meeting Preparation

• Review the conference room calendars each day to know what's coming and what each meeting needs.
• Set up rooms before meetings, including seating, technology, supplies, refreshments, and catering when requested.
• Reset rooms after each meeting so the next one is ready to go.

Firm Operations

• Manage daily incoming and outgoing mail and packages and produce and send mailed items in partnership with our attorneys and their teams.
• Handle the day-to-day work that keeps the firm moving, such as scanning, copying, printing, binding, assembling mailings, and data entry so, attorneys, paralegals and assistants can stay focused on client work. This role is a big part of how great operations expand everyone's impact at Mette.
• Perform conflict checks in our systems.
• Order office supplies, keep inventory current, and keep the Harrisburg office and library stocked and in order.
• Coordinate off/on-site records of storage, file requests, and document destruction services.
• Be the first call to vendors when something needs attention, like a printer issue.
• Notice where every day processes create friction and suggest ways to make them simpler and more reliable.

Firm Events and Culture

• Play a lead role in planning and running quarterly and annual events for staff, attorneys, Shareholders and the whole firm.
• Partner with our social committee on events that bring our people together.
• Coordinate client events and special projects, from planning details to day-of setup.

WHO WE'RE LOOKING FOR

Trusted Relationships.

You genuinely enjoy people and making their day easier. You communicate clearly, follow through on what you promise, and speak up early when something changes.

Unwavering Integrity.

You're trustworthy and discreet, you protect confidential information, and you raise a problem or a mistake right away instead of working around it.

Commitment to Excellence.

You take ownership, stay calm under pressure, pay attention to the details, and are always looking for a better way to do things. You're eager to learn and happy to help others succeed.

Previous Experience.

• A hospitality or client-service background, ideally with some office manager experience.
• Comfortable with technology, including Microsoft 365 (Outlook, Teams, SharePoint and Excel), and eager to learn new tools and help others learn them too.
• Comfortable on a multi-line phone system and making calls to vendors.

WHAT YOU CAN EXPECT FROM US

At Mette, development is for everyone. You'll get clear expectations, real training, the tools to do the job well, and peers who share the work with you. We'll also recognize the contribution you make. This role is central to how the firm runs, and we treat it that way.

SCHEDULE

Monday through Friday, 8:30 AM – 5:00 PM, on-site at our Harrisburg office.

BENEFITS

• Employer-subsidized medical insurance
• Employer-paid life insurance of up to 3x annual earnings
• Employer-paid short-term and long-term disability insurance
• Dental and vision insurance available
• Paid time off and paid holidays
• 401(k) with a 6% employer match
• Firm events and a team that likes to celebrate our wins together

Mette is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.