Experience Coordinator Coordinator/Remote

Effortless travel solutions ETS; Kansas City (MO); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible scheduling

Access to training and industry tools

Travel-related perks and benefits

Professional development opportunities

Travel-related perks

Job summary

A travel solutions company is looking for a Client Experience Coordinator to be the main contact for clients during the travel planning process. The role involves effective communication, ensuring client satisfaction, and providing personalized support. Ideal candidates will have excellent communication skills and previous customer service experience. This is a fully remote position that offers flexible scheduling and professional development opportunities.

Qualifications

• Excellent communication skills are essential for client interactions.
• Previous experience in customer service or client support roles is required.
• Ability to work independently is important.
• Strong attention to detail and organizational skills.
• Comfortable using technology, online systems, and booking tools.
• Ability to work independently and manage time effectively.
• Reliable internet connection.

Responsibilities

• Serve as the primary point of contact for clients and assist with inquiries.
• Provide personalized support throughout the travel planning process.
• Ensure all travel-related information is accurate and up to date.
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences.
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience.

Skills

Excellent communication and interpersonal skills

Previous experience in customer service

Strong attention to detail

Attention to detail

Organizational skills

Tech literacy

Independent work

Tools

Online booking tools

Technology systems

Job description

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Flexible scheduling
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.