Experience Coordinator Coordinator/Remote

Effortless travel solutions ETS; Shreveport (LA); Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling

Training and development opportunities

Travel-related perks

Job summary

A travel solutions company is looking for a Client Experience Coordinator in Shreveport, Louisiana. This remote role will be the primary point of contact for clients, ensuring effective communication and support throughout their travel planning. Applicants should possess excellent communication skills and attention to detail. Previous customer service experience is preferred. This position offers flexible scheduling and opportunities for professional development, ensuring a collaborative and supportive work environment.

Qualifications

• Previous experience in customer service or client support roles.
• Hospitality or travel-related experience preferred.
• Ability to work independently and manage time effectively.
• Strong attention to detail and organizational skills.
• Comfortable using technology, online systems, and booking tools.
• Ability to work independently and manage time effectively.
• Reliable internet connection.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance during the planning process.
• Ensure all travel-related information shared is current and accurate.
• Maintain regular follow-up with clients.
• Identify and resolve client issues efficiently.

Skills

Excellent communication and interpersonal skills

Customer service experience

Attention to detail

Organizational skills

Comfortable with technology

Time management

Internet access

Job description

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Flexible scheduling
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.