Experience Coordinator Coordinator/Remote

Effortless travel solutions ETS; Warwick (RI); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling

Access to training and tools

Professional development opportunities

Travel-related perks

Collaborative culture

Job summary

A travel support company is seeking a Client Experience Coordinator to provide professional assistance in travel planning and coordination. This fully remote role focuses on client communication, problem resolution, and organization to ensure a seamless travel experience. Candidates should have experience in customer service, attention to detail, and strong interpersonal skills. The position offers flexible scheduling and access to training. Compensation and role details are discussed during the interview process.

Qualifications

• Previous experience in customer service or client support roles.
• Hospitality or travel-related experience preferred.
• Reliable internet connection is required.
• Strong attention to detail and organizational skills.
• Comfortable using technology, online systems, and booking tools.
• Ability to work independently and manage time effectively.
• Reliable internet connection.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance and address concerns.
• Ensure all travel-related information shared is accurate.
• Maintain regular follow-up with clients to ensure satisfaction.
• Identify and resolve client issues to support a positive experience.

Skills

Excellent communication skills

Interpersonal skills

Attention to detail

Organizational skills

Technology comfortable

Time management

Reliable internet

Tools

Booking tools

Job description

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Flexible scheduling
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.