Experience Coordinator Coordinator/Remote

Effortless travel solutions ETS; Detroit (MI); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible scheduling

Access to training and industry tools

Travel-related perks

Job summary

A travel coordination company is looking for a Client Experience Coordinator to be the primary contact for clients during the travel planning process. The role requires excellent communication skills, previous experience in customer service, and the ability to work independently in a fully remote environment. Responsibilities include responding to client inquiries, providing personalized support, and ensuring prompt follow-up. The company offers flexible scheduling and opportunities for professional development.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Previous experience in customer service or client support roles is required.
• Strong attention to detail and organizational skills are necessary.
• Strong attention to detail and organizational skills.
• Comfortable using technology, online systems, and booking tools.
• Ability to work independently and manage time effectively.
• Reliable internet connection.

Responsibilities

• Serve as the main point of contact for clients during travel planning.
• Respond promptly to client inquiries while ensuring effective communication.
• Maintain regular follow-ups with clients to ensure satisfaction.
• Maintain regular follow-up with clients to ensure satisfaction and seamless experiences.
• Identify and resolve client issues efficiently to support a positive overall experience.

Skills

Excellent communication and interpersonal skills

Previous experience in customer service

Attention to detail

Organizational skills

Comfortable using technology and booking tools

Tech proficiency

Independent worker

Reliable internet

Tools

Booking tools

Online systems

Job description

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Flexible scheduling
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.