Experience Coordinator Coordinator/Remote

Effortless travel solutions ETS; Portland (ME); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling

Access to training and industry tools

Professional development opportunities

Travel-related perks and benefits

Job summary

A travel solutions company is seeking a Client Experience Coordinator to be the primary contact for clients, ensuring effective communication and support throughout the travel planning process. The role is fully remote, offers flexible scheduling, and involves personalized assistance to clients. Ideal candidates should possess strong communication skills and a keen attention to detail. Opportunities for training and professional development are included, making this an exciting prospect for individuals looking to grow in the travel industry.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Prior experience in customer service or client support is preferred.
• Attention to detail and strong organizational skills are a must.

Responsibilities

• Serve as the primary point of contact for clients.
• Respond to inquiries promptly and professionally.
• Maintain follow-up with clients to ensure satisfaction.

Skills

Excellent communication and interpersonal skills

Previous experience in customer service or client support roles

Strong attention to detail and organizational skills

Comfortable using technology, online systems, and booking tools

Job description

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Flexible scheduling
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.