Membership Experience Coordinator

MedHouse Palm Beach; West Palm Beach (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Work in a luxury wellness environment

Competitive compensation

Hands-on experience with wellness technology

Job summary

A luxury wellness club in Florida seeks a Membership Experience Coordinator to ensure exceptional member experiences. Responsibilities include managing bookings, assisting members with wellness equipment, and providing seamless operational support. Ideal candidates will have a strong background in hospitality and a passion for wellness, contributing to a welcoming atmosphere. This entry-level full-time role offers competitive compensation and growth opportunities.

Qualifications

• Background in hospitality, luxury concierge, spa/wellness, or high-end customer service preferred.
• Strong interpersonal and communication skills with a passion for providing exceptional service.
• Ability to multitask, stay organized, and create a seamless flow of operations.

Responsibilities

• Greet and assist members for a personalized experience.
• Manage appointment bookings and service scheduling.
• Guide members in the proper use of wellness equipment.

Skills

Hospitality experience

Strong interpersonal skills

Organizational skills

Familiarity with scheduling software

Interest in wellness

Job description

Job Overview

MedHouse, a sister company to R3 Health, is a premier wellness and longevity club that offers a cutting‑edge approach to proactive health, recovery, and aesthetics. Our members expect an elevated experience, and we’re looking for a Membership Experience Coordinator to ensure every visit is seamless, welcoming, and exceptional.

Key Responsibilities

• Member Engagement: Greet and assist members, ensuring a warm and personalized experience from check‑in to check‑out.
• Scheduling & Coordination: Manage appointment bookings, service scheduling, and session confirmations to optimize efficiency.
• Facility & Equipment Assistance: Guide members in and out of wellness equipment (such as infrared saunas, hyperbaric chambers, or cryotherapy) while ensuring proper use and comfort.
• Hospitality & Service Excellence: Anticipate member needs, provide thoughtful recommendations, and elevate the customer journey.
• Operational Support: Maintain the flow of services by coordinating with practitioners, ensuring a smooth daily operation.
• Technology & Systems: Utilize MedHouse’s scheduling software and CRM to track member visits, preferences, and feedback.
• Environment & Atmosphere: Assist in maintaining a pristine, welcoming space that reflects the MedHouse brand and ethos.

Qualifications & Skills

• Background in hospitality, luxury concierge, spa/wellness, or high‑end customer service preferred.
• Strong interpersonal and communication skills with a passion for providing exceptional service.
• Ability to multitask, stay organized, and create a seamless flow of operations.
• Familiarity with scheduling software and membership‑based services is a plus.
• Interest in health, wellness, and longevity treatments is a bonus.

Why Join MedHouse?

• Work in a luxury wellness environment with a dynamic and passionate team.
• Competitive compensation with opportunities for growth.
• Hands‑on experience with cutting‑edge wellness technology and treatments.
• A role that allows you to make meaningful connections while supporting members on their health journeys.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Health and Human Services

Call to Action

If you love creating unforgettable experiences and thrive in a wellness‑focused, hospitality‑driven environment, we’d love to meet you!