Senior UX Designer

Celestial Innovative Solutions LLC; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Celestial Innovative Solutions LLC in Maryland seeks a UX Designer to bring human-centered design to state service initiatives, improving end-to-end experiences for public users and state staff. You will guide designers, researchers, content strategists and technical teams, run workshops, develop personas, journey maps, wireframes and prototypes, and ensure accessibility and measurable outcomes.

Collaborate with Product Managers and Agile teams to deliver user-centered solutions across state

Qualifications

• Minimum five (5) years of experience in user experience and service design.
• Bachelor’s degree or equivalent experience required.

Responsibilities

• Plan, design, and conduct qualitative and quantitative user research including interviews, usability testing, and contextual inquiry with state staff, healthcare providers, and the public.
• Map complex service ecosystems and end-to-end user journeys to identify friction points and opportunities for optimization across cross-agency workflows.
• Lead interactive discovery workshops and co-design sessions with agency leadership and technical teams to align business goals with user needs.
• Create UX artifacts like personas, wireframes, user flows, site maps, and interactive prototypes for enterprise portals and provider-facing tools.
• Partner with Product Managers, Business Analysts, and Agile teams to ensure implementations meet HCD principles, accessibility standards, and user requirements.
• Collaborate with project leadership to establish UX performance metrics and iteratively improve usability and program outcomes.

Skills

User research

Workshop facilitation

Stakeholder engagement

UX design

Journey mapping

Service design

Accessibility (Section 508/WCAG)

Cross-agency collaboration

Figma

Education

Bachelor's degree or equivalent experience

Tools

Figma

Job description

Description

Position Description

Bring best practices in human centered design to support initiatives across the state

to holistically improve users’ end-to-end experiences with state services. Be a champion for user needs

and guide designers, researchers, content strategists as well as technical teams on projects with state

agencies. Engage with stakeholders across organizations in order to build customer understanding, solve

challenging problems, and empower teams to collaboratively develop metrics, measuring results, and

integrate new methodologies optimizing customer experience and program performance. Communicate

user research findings and insights through appropriate artifacts including personas, journey maps,

wireframes and prototypes.

Duties and Responsibilities

• ? Plan, design, and conduct qualitative and quantitative user research—including interviews, usability testing, and contextual inquiry with state staff, healthcare providers, and the public.
• ? Map complex service ecosystems and end-to-end user journeys to identify operational friction points, service gaps, and opportunities for process optimization across cross-agency workflows.
• ? Plan and lead interactive discovery workshops and co-design sessions with agency leadership, program managers, and technical teams to align business goals with user needs.
• ? Create high-impact UX artifacts—including personas, wireframes, user flows, site maps, and interactive prototypes for enterprise portals, case management systems, and provider-facing tools.
• ? Partner closely with Product Managers, Business Analysts, and Agile development teams to ensure technical implementations adhere to HCD principles, accessibility standards (Section 508/WCAG), and user requirements.
• ? Collaborate with project leadership to establish UX performance metrics, evaluate solution effectiveness post-launch, and iteratively optimize product usability and program outcomes.

Education

This position requires a Bachelor’s degree from an accredited college or university. Five (5)

years of equivalent experience in a related field may be substituted for the Bachelor’s degree.

General Experience

The proposed candidate must have a minimum of five (5) years of experience in user experience and service design.

Specialized experience:

The candidate should have experience planning and facilitating workshops,

meetings and/or other interactive sessions in order to gather feedback and insight from key customers and

stakeholders to determine operational needs and changes to the program.

Preferred Experience

• ? Direct experience designing user-centered solutions within a State Government framework or Major IT Development Project (MITDP) environment is highly preferred.
• ? Proven track record of designing user interfaces, workflows, or service blueprints for enterprise health data systems, immunization registries (IIS), Electronic Health Record (EHR) integration points, or complex provider-facing tools.
• Experience leading user research, journey mapping, and interface design for enterprise Case Management or CRM platforms within healthcare, social services, or grant-funded public support programs.
• ? Strong track record of mapping end-to-end user journeys that cross multiple organizational silos, aligning diverse agency stakeholders, and driving measurable user-experience improvements for high-volume public or provider applications.
• ? Deep experience using Figma as a primary tool for creating design systems, wireframes, high-fidelity prototypes, and collaborative UI/UX handoffs with engineering teams is highly preferred.