Expeditor - Elevate Guest Experience in F&B

Hilton; Wailea (HI); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Incredible travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Résumé du poste

Hilton’s Waldorf Astoria Resort in Maui, Grand Wailea, is seeking an Expeditor to join the Food and Beverage team. This role focuses on coordinating food orders, monitoring ticket times, and ensuring plate quality at multiple dining outlets in a Forbes 4-Star, AAA 4-Diamond property.

You’ll collaborate across teams, maintain a clean expediting station, and address any issues to uphold service excellence and guest satisfaction. This is a full-time on-site position in Hawaii.

Responsabilités

• Coordinate food orders: Facilitate communication between servers and the kitchen to ensure accurate and timely processing of guest food orders
• Monitor ticket times: Track ticket times and follow up with the culinary team to ensure prompt delivery of food orders
• Inspect and finalize plates: Garnish and inspect dishes before serving to ensure they meet quality and presentation standards
• Maintain organization and cleanliness: Keep the expediting station clean, organized, and well-stocked to support smooth operations
• Collaborate across teams: Partner with servers, culinary staff, and other departments to ensure efficient service and foster a positive and productive work environment
• Enhance guest satisfaction: Proactively address any issues with orders to ensure guest satisfaction and uphold service excellence
• Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

Description du poste

Hilton’s Waldorf Astoria Resort in Maui, Grand Wailea, is seeking an Expeditor to join the Food and Beverage team. This role focuses on coordinating food orders, monitoring ticket times, and ensuring plate quality at multiple dining outlets in a Forbes 4-Star, AAA 4-Diamond property.

You’ll collaborate across teams, maintain a clean expediting station, and address any issues to uphold service excellence and guest satisfaction. This is a full-time on-site position in Hawaii.