Expedition Reservations Lead: Team Coach & Growth

Lindblad Expeditions; Seattle (WA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Long-Term Disability

Life & AD&D Insurance

Paid Holidays

Paid time off / Vacation

Parental Leave

Sick/personal days

Job summary

Lindblad Expeditions is seeking a Reservations Manager to lead our Expedition Specialists and drive excellent guest experiences.

This role focuses on coaching, performance management, and collaborating with Revenue, Inventory, Operations, and Sales & Marketing to fulfill our brand promise of “Whatever It Takes.” The manager will guide daily operations, optimize workflows, and support strategic initiatives while maintaining a self-motivated, highly organized approach.

Qualifications

• 4-year college degree or equivalent experience required.
• Excellent problem solving and strategic thinking skills.
• Outstanding time management and organizational skills, with a strong ability to prioritize and resolve issues effectively and independently.
• Proficiency in Microsoft Office products, including Word and Excel.
• Salesforce and Seaware experience required.
• Exceptional communication and interpersonal skills.
• At least 2 years of supervisory experience in sales or call center environment preferable.
• Willingness to work occasionally outside of the normal business hours as required by business needs.

Responsibilities

• Develop and manage the reservations team, including administering production-based bonus program.
• Lead one-to-one coaching with Expedition Specialists to improve skills.
• Review reservations for quality assurance and accuracy.
• Serve as first point of escalation for reservations issues.
• Assist with recruiting, hiring, and onboarding new hires.
• Build strong relationships with internal partners to support processes.
• Prioritize team and individual goals to meet business objectives.
• Manage daily operations and workforce planning.
• Handle time and attendance, payroll approvals, and time-off requests.
• Support special projects within Reservations team.

Skills

Supervisory experience

Time management

Organizational skills

Communication

Problem solving

Sales experience

Education

Bachelor's degree or equivalent

Tools

Salesforce

Seaware

MS Office

Job description

Lindblad Expeditions is seeking a Reservations Manager to lead our Expedition Specialists and drive excellent guest experiences.

This role focuses on coaching, performance management, and collaborating with Revenue, Inventory, Operations, and Sales & Marketing to fulfill our brand promise of “Whatever It Takes.” The manager will guide daily operations, optimize workflows, and support strategic initiatives while maintaining a self-motivated, highly organized approach.