Exhibitor Services & Utilities Lead

ASM Global Group; United States; On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Signing bonus (up to $500 after 30 and

Signing bonus after 90 days

Paid time off and holidays

Health, dental, vision insurance

401(k) with employer match up to 4%

Life insurance

Disability insurance

RTD Eco Pass

Tuition reimbursement

Employee assistance program

Job summary

Colorado Convention Center is seeking an Exhibitor Services Coordinator to manage electrical, telecom, water, gas, and related utilities for exhibitors and event clients from planning through closeout.

You will serve as the primary contact for service orders, verify on-site services, and ensure accurate billing while coordinating with electricians, IT, and other departments. The role includes desk coverage during events and handling urgent requests with professionalism.

Qualifications

• 3+ years of experience in customer service, event coordination, or administrative work.
• Experience with billing, payment processing, and accurate calculation of charges.
• Ability to read and markup floor plans (training provided).
• Clear written and verbal communication in English, and the ability to prioritize urgent requests.

Responsibilities

• Serve as a primary point of contact for utility service orders and explain ordering procedures, deadlines, pricing, and facility policies.
• Respond to requests within department response standards and follow up on incomplete orders before move-in.
• Review booth layouts against ordered services and prepare marked-up floor plans for installing departments.
• Communicate service requirements and changes to electricians, engineers, IT, and other departments; confirm receipt.
• Staff the Exhibitor Services Desk during event hours.
• Process on-site orders and changes ensuring they are billed and installed accurately.
• Respond to customer concerns professionally; escalate issues to Exhibitor Services Manager when needed.
• Audit the show floor to verify services are ordered and paid for; process charges and collect payment.
• Enter orders, calculate charges, and finalize utility charges for closeout.

Skills

Customer service

Event coordination

Billing/charges

Floor plan markup

English communication

Reliability

Education

High school diploma/GED

Tools

Microsoft Word

Excel

Outlook

Momentus (or similar)

Job description

Colorado Convention Center is seeking an Exhibitor Services Coordinator to manage electrical, telecom, water, gas, and related utilities for exhibitors and event clients from planning through closeout.

You will serve as the primary contact for service orders, verify on-site services, and ensure accurate billing while coordinating with electricians, IT, and other departments. The role includes desk coverage during events and handling urgent requests with professionalism.