Exhibitor Services Coordinator - Event Utilities & Billing

ASM Global Group; Denver (CO); On-site; USD 34,000 - 39,000; Full time

Job summary

Colorado Convention Center is seeking an Exhibitor Services Coordinator to manage utility services for exhibitors, show management and clients from advance planning through closeout. You will be the primary contact for service orders and ensure accurate billing.

You will coordinate with electricians, IT, and other departments; review floor plans, mark them up, and support on-site orders during events, including handling rush requests and billing adjustments.

Qualifications

• 3+ years of experience in customer service, event coordination, or administrative work.
• Experience with billing, payment processing, and accurate calculation of charges.
• Ability to read and markup floor plans (training provided).
• Clear written and verbal communication in English, and the ability to prioritize urgent requests.
• Demonstrated record of dependability and reliability

Responsibilities

• Serve as a primary point of contact for utility service orders, and explain ordering procedures, deadlines, pricing, and facility policies.
• Respond to external and internal requests within department response standards, and follow up on incomplete or conflicting orders before move-in.
• Review booth layouts against ordered services and prepare accurate marked-up floor plans for installing departments.
• Communicate service requirements and changes to electricians, engineers, IT, and other departments, and confirm receipt.
• Staff the Exhibitor Services Desk during assigned event hours. Process on-site orders and changes ensuring they are billed and installed accurately.
• Respond to customer concerns professionally. Escalate unresolved issues and safety concerns to the Exhibitor Services Manager promptly.
• Audit the show floor to verify that all services in use are ordered and paid for. Process charges and collect payment before the show closes.
• Accurately enter orders, calculate charges, and process payments.
• Finalize utility charges and prepare event summaries for billing by the closeout deadline.
• Follow department procedures and perform other related duties as assigned.

Skills

Customer service

Event coordination

Billing

Reading floor plans

English communication

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Momentus

Job description

Colorado Convention Center is seeking an Exhibitor Services Coordinator to manage utility services for exhibitors, show management and clients from advance planning through closeout. You will be the primary contact for service orders and ensure accurate billing.

You will coordinate with electricians, IT, and other departments; review floor plans, mark them up, and support on-site orders during events, including handling rush requests and billing adjustments.