Exhibitor Services Intern: Hands-On Event Ops & VIP Support

National-Association-of-Broadcaster; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Full time

Job summary

The National Association of Broadcasters (NAB) invites applicants for an Exhibitor Services Intern in Washington, DC. Join the NAB Show team to support exhibitors with customer service, communications, event logistics and on-site operations, collaborating with leading brands in media and technology.

This hands-on internship offers experience across planning and execution of a major trade show, with potential on-site travel, and requires strong communication, organization and a proactive,

Qualifications

• Availability to work approximately 25–30 hours per week, Mon-Fri, Feb through Apr 2027.
• Recent or upcoming graduates preferred.
• 1–3 years of customer service, event coordination or related experience preferred.
• Strong communication and interpersonal skills with confidence interacting with a wide range of customers, including high-profile clients.
• Excellent organization and attention to detail; ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Excel, Word and Outlook.
• Experience with Zendesk or another customer service platform is a plus.
• Previous event or trade show experience is preferred.

Responsibilities

• Provide timely, professional assistance to exhibitors via phone, email and Zendesk.
• Respond to questions regarding registration, ticketing, booth logistics, show services and general event information.
• Coordinate with NAB’s registration partner to help resolve exhibitor requests.
• Track customer interactions and identify recurring questions and opportunities to improve the exhibitor experience.
• Support exhibitor and sponsor communications, including confirmation materials, website content, deadline reminders and outbound calls.
• Draft and edit pre‑show materials, training resources and customer communications.
• Provide concierge‑style support for VIP and First Timer programs through proactive email and phone outreach.
• Assist with pre‑show and post‑show Show Management shipments.
• Track exhibitor submissions and program requirements.
• Partner with operations, marketing, sales and other internal teams to resolve exhibitor needs.
• Help prepare on-site resources, including staff guides, floor manager materials and other operational materials.
• Assist exhibitors and attendees with registration, logistics and booth-related needs.
• Help resolve real-time customer service issues professionally and efficiently.
• Connect exhibitors with appropriate resources and neighboring exhibitors when needed to support a positive show experience.
• Assist the Exhibitor Services team with additional on-site operational needs.
• Compile observations, feedback and recommendations to help improve future processes and exhibitor services.

Skills

Customer service

Event coordination

Communication

Organization

Multitasking

Interpersonal skills

Attention to detail

Adaptability

Education

Recent or upcoming graduates preferred

Tools

Zendesk

Microsoft Office

Job description

The National Association of Broadcasters (NAB) invites applicants for an Exhibitor Services Intern in Washington, DC. Join the NAB Show team to support exhibitors with customer service, communications, event logistics and on-site operations, collaborating with leading brands in media and technology.

This hands-on internship offers experience across planning and execution of a major trade show, with potential on-site travel, and requires strong communication, organization and a proactive,