Exhibit & Retail Guest Associate

Imagine; Denver (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Imagine Exhibitions Inc. presents Harry Potter: The Exhibition, a touring experience delivering guest-focused retail and show operations.

As an Exhibit & Retail Operations Team Member you will rotate through roles including gift shop sales, ticketing assistance, and photo station engagement, while upholding safety protocols. You will greet guests, answer questions, suggest products, process sales at the POS, stock displays, support events, and collaborate with cast members to maintain a safe,

Qualifications

• Strong communication and interpersonal skills.
• Great at working with others and contributing to a team environment.
• Excellent customer service and problem-solving abilities.
• Experience working with a standard POS system preferred.
• Positive attitude, reliability, and willingness to learn.
• Must enjoy interacting with guests and thrive in a fast-paced retail atmosphere.
• Attention to detail and ability to follow company procedures and policies.
• Ability to multitask and manage time efficiently.
• Strong organizational skills with the ability to maintain product displays
• Professional appearance and demeanor that adheres to the company dress code policy, with reasonable accommodation for religious dress and grooming practices

Responsibilities

• Greet and engage every customer, creating a welcoming store environment.
• Answer customer questions and remain knowledgeable about all product categories.
• Provide product recommendations through suggestive selling to enhance the guest experience.
• Accurately ring up sales and operate the POS system according to company standards.
• Process returns and exchanges professionally and efficiently.
• Assist in stocking, organizing, and maintaining merchandise displays.
• Ensure 100% adherence to the store’s daily Checklist System.
• Work with cast members to maintain a clean, safe, and presentable store at all times.
• Direct customers to different areas or locations as needed.
• Support store promotions and special events to drive sales and guest engagement.
• Assist with inventory counts and help track product levels.
• Communicate guest feedback or concerns to store leadership.
• Follow safety protocols and loss prevention policies at all times.

Skills

Customer service

Cash handling

POS system

Teamwork

Multitasking

Attention to detail

Time management

Organization

Professional appearance

Guest engagement

Tools

POS system

Job description

Imagine Exhibitions Inc. presents Harry Potter: The Exhibition, a touring experience delivering guest-focused retail and show operations.

As an Exhibit & Retail Operations Team Member you will rotate through roles including gift shop sales, ticketing assistance, and photo station engagement, while upholding safety protocols. You will greet guests, answer questions, suggest products, process sales at the POS, stock displays, support events, and collaborate with cast members to maintain a safe,