Wizarding Store Sales Associate – Chicago

WarnerBros; Chicago (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Warner Bros. Discovery is seeking a guest-focused retail associate for the Harry Potter Chicago store. You will engage guests, assist with merchandise, and help maintain an inviting, well-stocked shopping environment.

Responsibilities include cash handling, following service steps, and promoting store promotions while upholding brand standards. Open availability for evenings and weekends is required.

Qualifications

• Knowledge of Harry Potter series and background.
• Demonstrated customer service skills.
• Excellent communication skills (verbal, non‑verbal, visual).
• Ability to work effectively in a team environment.
• Strong attention to detail with basic numerical skills.
• Highly motivated self‑starter with good initiative.
• Proficiency with Word, Excel, PowerPoint.
• Open availability for a flexible schedule including overnights, evenings, holidays, and weekends.

Responsibilities

• Engages with guests daily to provide excellent service.
• Help customers locate items and suggest additional purchases.
• Follow steps of service to ensure best experience.
• Relay customer feedback to proper channels.
• Maintain store appearance and merchandise readiness.
• Support sales strategy and promotions.
• Handle register and cash transactions accurately.
• Adhere to safety, compliance, and uniform policies.

Skills

Customer service

Communication

Teamwork

Attention to detail

Initiative

Open availability

Microsoft Office

Public speaking

Tools

Word

Excel

PowerPoint

Job description

Warner Bros. Discovery is seeking a guest-focused retail associate for the Harry Potter Chicago store. You will engage guests, assist with merchandise, and help maintain an inviting, well-stocked shopping environment.

Responsibilities include cash handling, following service steps, and promoting store promotions while upholding brand standards. Open availability for evenings and weekends is required.