Magical Guest Experience & Retail Associate

Imagine Exhibitions Inc; Denver (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Imagine Exhibitions Inc. is seeking a proactive Team Member for Harry Potter: The Exhibition in Denver to deliver exceptional guest service.

You will rotate through roles including retail sales in the gift shop, assisting guests at the ticketing center, and engaging visitors at the photo station while ensuring safety protocols are followed. The role emphasizes a friendly attitude, strong communication, and the ability to thrive in a fast-paced retail environment while supporting promotions and

Qualifications

• Strong communication and interpersonal skills.
• Team-oriented with ability to work with others.
• Excellent customer service and problem-solving abilities.
• Experience with a standard POS system preferred.
• Must enjoy interacting with guests in a fast-paced retail atmosphere.
• Attention to detail and ability to follow company procedures and policies.
• Ability to multitask and manage time efficiently.

Responsibilities

• Greet and engage every customer, creating a welcoming store environment.
• Answer customer questions and remain knowledgeable about all product categories.
• Provide product recommendations through suggestive selling to enhance the guest experience.
• Accurately ring up sales and operate the POS system according to company standards.
• Process returns and exchanges professionally and efficiently.
• Assist in stocking, organizing, and maintaining merchandise displays.
• Ensure 100% adherence to the store’s daily Checklist System.
• Work with cast members to maintain a clean, safe, and presentable store at all times.
• Direct customers to different areas or locations as needed.
• Support store promotions and special events to drive sales and guest engagement.
• Assist with inventory counts and help track product levels.
• Communicate guest feedback or concerns to store leadership.
• Follow safety protocols and loss prevention policies at all times.

Skills

Retail sales

Customer service

Cash handling

Safety ambassador

Teamwork

Fast-paced environment

Job description

Imagine Exhibitions Inc. is seeking a proactive Team Member for Harry Potter: The Exhibition in Denver to deliver exceptional guest service.

You will rotate through roles including retail sales in the gift shop, assisting guests at the ticketing center, and engaging visitors at the photo station while ensuring safety protocols are followed. The role emphasizes a friendly attitude, strong communication, and the ability to thrive in a fast-paced retail environment while supporting promotions and