Exemptions Compliance Administrator

City of New York; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Remote work up to 2 days per week

Remote Work Pilot Program

Job summary

The City of New York, Department of Finance, is seeking an Exemptions Compliance Administrator to join the Property Exemptions Administration (PEA) unit. You will perform analytical and administrative work supporting compliance programs for property tax exemptions and abatements.

Reporting to the unit supervisor, you will prepare reports, assist with SOPs, audits, and stakeholder communications, and help maintain data integrity across PTS and related systems.

Qualifications

• A bachelor’s degree from an accredited college and two years of full-time clerical/administrative experience, one year in a supervisory capacity.
• An associate degree or 60 credits and three years of clerical/administrative experience, including one year supervisory.
• A four-year high school diploma or equivalent with four years of clerical/administrative experience, including one year supervisory.
• Education/experience equivalent to 1–3 with one year supervisory experience; substitution possible with credits.

Responsibilities

• Update, maintain, and ensure adherence to Standard Operating Procedures for the Compliance Unit.
• Follow procedures and program rules; flag unusual situations for unit leadership.
• Stay current on regulatory changes; assist with reviews and audits.
• Research, resolve, and respond to routine and complex issues with internal and external stakeholders.
• Create and monitor reports using data software and PTS Inquire for sampling exemptions and abatements.
• Produce FOIL and Subpoena reports for DOF legal.
• Collaborate with DAPE and other data groups as needed.
• Assist with review of CCA and Rent Freeze appeals and update related records.
• Update Property Tax System records and related databases as required.
• Train and mentor unit staff; participate in special projects.

Education

Baccalaureate degree

Associate degree or 60 semester credits

High school diploma or equivalent

Education/experience equivalent with supervisory experience

Job description

• Job Category: Communications & Intergovernmental Affairs


• Salary Band: $70,000 to $80,000


• Compensation: USD 68,209 - USD 78,440

Job Description

IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE.

PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encouraging compliance while providing exceptional customer service.

DOF's Property Exemptions Administration (PEA) oversees and executes property tax benefits for a diverse array of entities and individuals. PEA’s core responsibilities encompass the examination, processing, and management of applications for exemptions and abatements. These benefits extend to commercial and industrial properties, residential multi-family construction, new one- to two-family construction, government entities, and non-profits, as well as renters and homeowners, including members of the clergy, seniors, people with disabilities, and veterans. PEA is committed to ensuring the accessibility of property tax benefits for all eligible constituents.

The Property Quality Assurance and Compliance (QAC) unit is seeking an organized, reliable, and motivated Exemptions Compliance Administrator. Reporting to the unit supervisor, under general direction, with wide latitude for the exercise of independent initiative and judgment, the incumbent will perform analytical and specialized administrative work; specific responsibilities include, but are not limited to:

• Assisting with updating, the maintenance, and the adherence to all Standard Operating Procedures, in the Compliance Unit. Also adhering to Standard Operating procedures for all PEA programs.


• Following established procedures and applying program rules consistently; flagging unusual situations for unit leadership.


• Staying current on legislative and regulatory changes affecting PEA programs. Assisting with periodic reviews and audits.


• Possessing a working knowledge of NYC Property Tax Exemption and Abatement programs, researching, resolving, and responding to routine correspondence and complex issues escalated by internal and external stakeholders, including but not limited to DOF Office of the Taxpayer Advocate, DOF legal, External Affairs, Payment Operations, Land Records, Finance Information and Technology (FIT), Department's Senior Management.


• Using data software, programs, canned reports, or PTS Inquire, create and monitor reports as necessary and upon request for random sampling of exemptions and abatements applications that are processed review reports to determine procedural and policy issues and integrity checks.


• Creating and Maintaining reports on Freedom of Information Law (FOIL) and Subpoena requests from DOF legal.


• Collaborate with PEA- Data Analytics and Program Evaluation (DAPE), other data groups withing the Property division, PTS-Functional lead, and Tax Policy when necessary.


• Create and maintain reports on Coop and Condo Abatement (CCA) and Rent Freeze (SCRIE/DRIE) appeal applications for management.


• Assisting with the review and processing of CCA and Rent Freeze appeal applications as needed.


• Researching out of state properties and serve as the point person and title companies.


• Updating records in the Property Tax System (PTS), Smart File, Rent Increase Exemption (RIE) or other Property or PEA databases as required.


• Serve as the designated point person to assist supervisor and manager with training needs for the unit.


• Special projects as assigned.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Qualifications

1. 1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or


2. 2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in \"1\" above; or


3. 3. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in \"1\" above; or


4. 4. Education and/or experience equivalent to \"1\", \"2\", or \"3\" above. However, all candidates must possess the one year of administrative or supervisory experience as described in \"1\" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in \"1\" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.