Assistant Director of Citywide Address Assignment Team (CAAT)

City of New York; New York (NY); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Remote work up to 2 days/week

Job summary

The Department of City Planning seeks an experienced Assistant Director to lead the Citywide Address Assignment Team. You will oversee a team handling address requests, data accuracy, and stakeholder coordination for multi-borough developments, while delivering strong customer service to residents and developers.

Ideal candidates bring extensive supervisory experience, governance in city planning, and the ability to design efficient processes and trainings.

Qualifications

• Requires civil service eligibility in Administrative Manager title or equivalent.
• Four years of satisfactory clerical/administrative experience with independent decision-making in program management or planning.
• Supervisory or managerial experience required.
• Experience with resource allocation and staff scheduling preferred.

Responsibilities

• Lead a team of administrative staff and technicians.
• Oversee address requests across five boroughs for complex developments.
• Maintain and improve the address assignment database.
• Coordinate with city agencies and external partners.
• Provide customer service support to residents and developers.
• Develop training materials and workflows.
• Publish datasets and coordinate data releases.
• Perform related administrative tasks as needed.

Skills

Leadership

Project management

Strategic thinking

Stakeholder engagement

Education

Bachelor's degree

Associate degree/60 credits

High school diploma + 6 yrs exp

Education/experience equivalent

Tools

Database management

GIS / geographic processing

Job description

• Full-time
• Agency: DEPARTMENT OF CITY PLANNING
• Job Category: Engineering, Architecture, & Planning
• Salary Band: $100,000 to $125,000
• Compensation: USD 100,000 - USD 115,000

THE AGENCY

The Department of City Planning (DCP) plans for the future of New York City, working to create thriving and dynamic neighborhoods with access to housing and jobs, resilient infrastructure, and a vibrant public realm. The Department engages communities to develop inclusive plans, expands housing access and economic opportunity, and plans for long-term sustainability.

THE DIVISION

The new Citywide Address Assignment Team (CAAT) is responsible for supporting all of the official address assignments and verifications to new and existing buildings and other structures across the five boroughs, as well as maintaining a database of all officially assigned addresses for New York City. The division is comprised of a team with specialties in executing address assignment functions such as processing address requests, coordinating with other agencies and external partners, disseminating relevant information to various stakeholders, maintaining digital records for all officially assigned addresses in the five boroughs, and providing customer service support for property owners. This team is responsible for executing these functions and services to ensure accuracy and efficiency in address assignment and verification for buildings and other structures, which is integral to creating an efficient process for residential and commercial construction, infrastructure needs, effective emergency management, and accurate mail delivery services. To Additionally, the team will issue formal notices for non-compliance or misuse of official address assignments.

THE ROLE

DCP is seeking a highly experienced and detail-oriented Assistant Director for the Citywide Address Assignment Team. Reporting to the Director of Citywide Address Assignment Team, this role will support the unit’s work of receiving and processing address requests, disseminating relevant information to various stakeholders, providing customer service support to constituents, and coordinating with other City agencies and entities. The ideal candidate will be an experienced manager and systems‑thinker, who is comfortable managing address requests for highly complex developments and comfortable providing in-depth customer service support to City residents and developers.

The Assistant Director’s primary areas of responsibility will include, but are not limited to:

• Support the Director of Citywide Address Assignment with leading a team consisting of Senior Citywide Address Assignment Technicians, Citywide Address Assignment Technicians, and administrative staff, including staff management responsibilities;
• Oversee and support in address assignment requests across the five boroughs for large scale, complex developments;
• Support in design, management, and maintenance of an accurate database of new and existing address assignments for all five boroughs;
• Manage projects to improve data quality and process efficiencies;
• Innovate work procedures and methodologies; document systems and workflows, and develop training materials;
• Execute geographic processing programs, coordinate data releases, and publish datasets;
• Act as a liaison for city agencies, external partners, and constituents;
• Perform related tasks as needed.

DCP MANAGERIAL RESPONSIBILITIES

DCP leaders are responsible for setting the tone and ensuring everyone works together towards a common goal, which includes, but is not limited to, developing staff and teams and advancing division and agency work plans.

Developing staff and teams:

• Building strong and cohesive teams, including integrating new staff into division and team structure
• Supervising and tracking the progress of staff projects and assignments and ensuring that employees are meeting their work goals and objectives
• Providing guidance and constructive criticism to employees and helping them develop as professionals, including but not limited to completing mid-year and year-end performance appraisals within designated timeframes
• Ensuring that staff are following citywide and agency policies

Advancing division and agency work plans:

• Managing and outlining the work program for teams and staff
• Overseeing internal and external stakeholder engagement and outreach
• Supporting internal and external communications
• Providing strategic and policy direction
• Planning through the use of robust analytics, research and analysis

IMPORTANT: Only candidates with permanent Civil Service status in the Administrative Manager title, those reachable on the Administrative Manager active list (exam #1195), or those serving in a comparable civil service title can be considered for this position.

Please include a copy of your Notice of Result card or indicate if you are already permanent in this title with your application.

Authorization to work in the United States is required for this position. The NYC Department of City Planning does not offer sponsorship, of any kind, for any type of employment opportunity. Applicants are responsible for ensuring that they meet all minimum qualifying requirements for this position at the time of application.

Only applicants under consideration will be contacted. Appointments are subject to Office of Management and Budget (OMB) approval.

55-a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a current or prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. Please review the notice to see if you may be eligible for programs and how to apply at nyc.gov/studentloans.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and labor unions.

NOTE: If you would like to request a reasonable accommodation during your visit or have questions regarding the accessibility of our facilities, please reach out to [e-mail] or call 212-720-3508 at least three business days prior to your arrival.

1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or

2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or

3. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or

4. Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.