NYC SITE LEAD MANAGER - NEW YORK, NY

Compass Group USA; New York (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Eurest is seeking a Site Lead Manager in New York, NY to deliver a premium workplace experience aligned with TIAA service standards. You will oversee daily operations, hospitality services, and executive dining coordination while partnering with cross-functional teams to drive service excellence.

The ideal candidate has 5+ years in workplace services with strong leadership, client-facing skills, and a proven ability to manage high-profile environments.

Qualifications

• 5+ years of experience in workplace services, hospitality, or corporate services.
• Prior people leadership experience required.
• Strong executive presence and client-facing communication skills.
• Experience supporting executive dining or high-profile corporate environments preferred.
• Highly organized with strong attention to detail.
• Proficiency with workplace systems and service platforms.

Responsibilities

• Lead delivery of a premium workplace experience.
• Oversee reception, guest services, and VIP support.
• Ensure white-glove service for executive meetings and client visits.
• Partner with Restaurant Associates to support catering and dining needs.
• Coordinate with Culinary Team leadership to ensure service readiness.
• Monitor service quality and drive improvements.
• Manage day-to-day operations for the New York site.
• Support budget and expense management.
• Build relationships with client stakeholders and vendors.
• Lead, coach, and develop the on-site team.

Skills

Leadership experience

Client-facing

Executive dining experience

Organizational skills

Workplace systems

Job description

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Position Title:NYC SITE LEAD MANAGER - NEW YORK, NY

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations?Come grow your career with Eurest.

Job Summary

JOB DESCRIPTION

SECTOR: Eurest

FLSA STATUS: Exempt

REPORTS TO: General Manager

Overall Responsibilities

The Site Manager is responsible for delivering a high-touch workplace experience aligned with TIAA service standards. This role oversees daily workplace operations, hospitality services, executive dining coordination, and workplace support functions while partnering with cross-functional teams to drive service excellence.

The ideal candidate is a polished hospitality leader with strong operational, client partnership, and people leadership skills.

Key Responsibilities

Workplace Experience & Hospitality

• Lead delivery of a premium workplace experience.
• Oversee reception, guest services, and VIP support.
• Ensure white-glove service for executive meetings and client visits.
• Partner with Restaurant Associates to support catering and dining needs.

Executive Dining Coordination

• Partner with Culinary Team leadership to ensure service readiness and presentation standards.
• Coordinate dining needs for senior leadership engagements.
• Monitor service quality and drive improvements.

Operations Management

• Manage day-to-day operations for the New York site.
• Monitor service levels, space readiness, and operational standards.
• Ensure SOP compliance and process improvement.
• Support budget and expense management.

Client & Stakeholder Partnership

• Serve as primary on-site contact for client stakeholders.
• Build relationships with TIAA partners, executive assistants, culinary teams, and vendors.
• Anticipate client needs and resolve service issues.
• Provide operational updates to leadership.
• Lead, coach, and develop the on-site team.
• Drive engagement, accountability, and performance.
• Support hiring, onboarding, and training.
• Foster a culture aligned with Compass and TIAA values.

Experience & Programming

• Support workplace engagement initiatives and activations.
• Partner on events that enhance culture and community.
• Use feedback and metrics to improve the associate experience.

Qualifications

• 5+ years of experience in workplace services, hospitality, or corporate services.
• Prior people leadership experience required.
• Strong executive presence and client-facing communication skills.
• Experience supporting executive dining or high-profile corporate environments preferred.
• Highly organized with strong attention to detail.
• Proficiency with workplace systems and service platforms.

Associates at Eurest are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland,or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.