Executive Tech Lead — Hybrid IT & AV Services

Stanley Black & Decker, Inc.; Charlotte (NC); Hybrid; CAD 124,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, life insurance

401(k) + ESPP + PTO

Job summary

Stanley Black & Decker, Inc. is seeking a Lead Analyst, Technology & Executive Services for a hybrid role based in Charlotte, NC. You will deliver proactive, high-touch support to C-suite leaders and manage mission-critical executive meetings with stable AV and connectivity.

The role requires strong collaboration across IT, facilities, HR, and vendors, plus initiative in process improvements. The ideal candidate has extensive experience supporting executives in tech environments, with

Qualifications

• Experience supporting senior executives in a high-touch, high-visibility technology environment.
• Proficiency with Microsoft 365, Teams, Windows, iOS, macOS, SharePoint, ServiceNow, Active Directory, enterprise applications, MDM, imaging, and endpoint tools.
• Knowledge of Exchange, hybrid email, endpoint security, access management, device lifecycle, and enterprise IT operations.

Responsibilities

• Provide proactive, high-touch support for C-suite leaders and Executive Committee members.
• Serve as the primary technical partner for mission-critical Charlotte office engagements and other executive events as required.
• Support executive meetings and events with stable AV, collaboration, endpoint, connectivity, and room technology performance.
• Travel as required to support executive meetings, CEO initiatives, and key stakeholder events.
• Troubleshoot complex hardware, software, mobile, telecommunications, connectivity, and AV issues with minimal disruption.
• Maintain endpoint readiness through PC health checks, patching coordination, backups, lifecycle management, and system updates.
• Support endpoint security, Active Directory, access permissions, mobile device security, and enterprise policy adherence.
• Coordinate executive technology initiatives, including device refreshes, workstation standards, mobile deployments, and special projects.
• Provide training and guidance to improve executive productivity and adoption of collaboration tools.
• Maintain process guides, runbooks, offboarding procedures, service standards, meeting records, and knowledge articles.
• Track support activity, incidents, meeting requests, and priorities using IT systems, dashboards, and reporting tools.
• Partner with IT, infrastructure, facilities, HR, AV teams, and vendors to resolve issues and improve support consistency.
• Recommend improvements in AV, endpoint, collaboration, and executive technology services.
• Apply continuous improvement practices, including Lean Six Sigma concepts, to strengthen service quality and efficiency.
• Maintain confidentiality, discretion, and sound judgment with sensitive executive and business information.

Skills

Executive support

High-touch service

Leadership experience

Problem solving

Communication

Education

Undergraduate degree with 8–10 years of experience

Graduate degree with 6–8 years of experience

Tools

Microsoft 365

Teams

Windows

iOS

macOS

SharePoint

ServiceNow

Active Directory

MDM

imaging

endpoint tools

Job description

Stanley Black & Decker, Inc. is seeking a Lead Analyst, Technology & Executive Services for a hybrid role based in Charlotte, NC. You will deliver proactive, high-touch support to C-suite leaders and manage mission-critical executive meetings with stable AV and connectivity.

The role requires strong collaboration across IT, facilities, HR, and vendors, plus initiative in process improvements. The ideal candidate has extensive experience supporting executives in tech environments, with