Executive Team Leader Service & Engagement (Assistant Store Manager Customer Service) - Charles[...]

Target; South Charleston (WV); On-site; USD 60,000 - 120,000; Full time

Job summary

Join a dynamic team as an Executive Team Leader in Service & Engagement, where no two days are the same! This role is perfect for those who thrive in a fun and energetic environment, focusing on delivering exceptional guest experiences. You will lead a passionate team, drive store sales, and manage training and development initiatives. If you enjoy interacting with people and making their shopping experience enjoyable, this is the perfect opportunity for you. Target is committed to investing in your growth and well-being, providing comprehensive benefits to support you and your family.

Benefits

Comprehensive Health Benefits

401(k)

Employee Discount

Paid Sick Leave

Paid Vacation

Life Insurance

Short and Long Term Disability

Paid National Holidays

Qualifications

• 4-year degree or equivalent experience required.
• Strong interpersonal, communication, and business acumen skills are essential.

Responsibilities

• Build a team of Guest Advocates to exceed service expectations.
• Drive store sales and manage staffing needs effectively.
• Respond to guest experiences and ensure a hassle-free shopping environment.

Skills

Interpersonal Skills

Communication Skills

Business Acumen

Conflict Management

Problem Analysis

Decision Making

Financial Analysis

Adaptability to Technology

Workload Management

Education

4-Year Degree or Equivalent Experience

Job description

Executive Team Leader Service & Engagement (Assistant Store Manager Customer Service) - Charleston, WV

Apply locations

30 Rhl Blvd, South Charleston, WV 25309-8278

Time type: Full time

Posted on: Posted 8 Days Ago

Job requisition id: R0000380258

The pay range is $60,000.00 - $120,000.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience, and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance, and more. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty.

As a Service & Engagement Executive Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations.
• Drive total store sales, understand your role in sales growth and how your departments and team contribute to total store profitability.
• Anticipate staffing needs, talent plan and recruit – both long and short term.
• Manage leaders to follow-up on training completion and provide continuous education opportunities.
• Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path.
• Personalize recognition and appreciation to reinforce critical guest service behaviors.
• Establish a culture of accountability through clear expectations and performance management.
• Understand business reporting and guest insights to troubleshoot and follow-up on opportunity areas.
• Quickly respond to any negative guest shopping experience by de-escalating the situation.
• Own schedules that follow the scheduling allocation and guidelines to support peak traffic times.
• Ensure Team Leader schedules support a frictionless experience during guest peak traffic times.
• Be the champion of physical and digital offerings to inform, educate and promote benefits that enhance the shopping experience.
• Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience.
• Lead the team to deliver an efficient and hassle-free guest pick-up experience.
• Work a schedule that aligns to guest and business needs (this includes early morning, evening and weekends).
• Demonstrate a culture of ethical conduct, safety and compliance.
• Address store needs (emergency, regulatory visits, etc.).
• All other duties based on business needs.

WHAT WE ARE LOOKING FOR

We might be a great match if:

• Working in a fun and energetic environment makes you excited.
• Providing service to our guests that makes them say I LOVE TARGET! excites you.
• You enjoy interacting with people all day and making things easy for others.
• You aren’t looking for a Monday thru Friday job where you are at a computer all day.

But, there are a few skills you should have from the get-go:

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Manage conflict, lead and hold others accountable.
• Relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
• Learn and adapt to current technology needs.
• Manage workload and prioritize tasks independently and with a team.

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports, and information.
• Scan, handle and move