Executive Support Engineer

Meta Careers; Menlo Park (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Meta seeks an Executive Support Engineer in Menlo Park, CA to provide high-touch technical and operational support to our executive population, including C-suite and board members. You will drive initiatives to improve response times, tooling, and customer experience, partnering with product, security, and IT teams.

The role requires hands-on incident management, documentation, and cross-functional collaboration; travel up to 25% of the year is expected for leadership events and residences, with

Responsibilities

• Identify, plan, and execute projects to enhance executive support operations and customer experience.
• Manage crisis escalations with cross-functional partners to resolve complex issues.
• Engage partners to improve third-party app experiences for Meta's executives.
• Create and update documentation related to executive support operations.
• Develop tooling and automation benefiting Meta and partners.
• Apply VR/AR/MR and AI knowledge to support VIP demos.
• Train and mentor teammates to grow their skills.
• Travel globally up to 25% for leadership events.
• Join a global on-call rotation with evenings/weekends coverage.

Job description

# Executive Support EngineerMenlo Park, CA IT+ 1 moreApply nowAs an Executive Support Engineer at Meta, you will play a critical role in providing exceptional technical and operational support to our executive population, including C-suite and board of directors. This is an exciting opportunity to work alongside industry leaders and contribute to the development of cutting-edge technology solutions.---## Executive Support Engineer Responsibilities* Proactively identify, plan, and execute projects aimed at enhancing executive support operations and improving customer experience.* Manage crisis escalations accurately by collaborating with cross-functional partners to resolve complex issues.* Engage with partners across the industry to enhance the user experience of third-party applications for Meta's Executive population.* Contribute to the creation and updating of various types of documentation related to Executive support operations.* Work on tooling and automation projects that benefit all of Meta and its partners.* Showcase an understanding of VR/AR/MR hardware and AI technologies to support VIP demos and product teams.* Train and mentor fellow team members to enhance their skills and knowledge, helping them reach their full potential.* Travel globally up to 25% of the year to support various Leadership events and residences.* Participate in a global on-call rotation, requiring flexibility and availability during evenings and weekends.