Executive Services Consultant

CIBT; Washington (District of Columbia); Hybrid; USD 30,307 - 34,440; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Flexible Spending Accounts / HealthSav

Life Insurance / Disability

Paid Holidays and Paid Time Off

Pet Insurance

Travel Assistance Services

Identity Theft Protection Plan

Employee Recognition Programs

Job summary

CIBT is seeking an Office Executive Services Consultant in Washington, DC. You will provide high-touch, white-glove service to VIP clients, coordinating travel documents and visa-related needs with our team of experts.

You will analyze requests, communicate across departments, and maintain accuracy in a fast-paced environment. The role begins with in-office training and transitions to remote work, with a home-office requirement and a strong focus on customer satisfaction.

Qualifications

• Proficiency with computer software (Outlook), willingness to learn new programs.
• Ability to handle high volume with excellent attention to detail.
• Experience in client-facing travel, hospitality, or embassy/consulate relations is desirable.
• Previous high-touch case management experience preferred.
• Prior travel industry experience is an asset but not required.
• Must have a home office or place to work without distractions.

Responsibilities

• Provide the highest level of service to customers; provide detailed information on available services that align with requirements, assisting the customer in making informed decisions.
• Analyze customer requests and make recommendations based on specific travel needs, ensuring realistic expectations that promote a dedicated customer base.
• Take ownership of process from start to finish and proactively communicate with customers; resolve issues; adapt communication method to align with customer needs, work collaboratively across departments in order to instill customer confidence and build loyalty.
• Proactively engage with customers, providing updates, following up, and informing them of any status changes.
• Be evaluated on quantitative metrics including, but not limited to; number of orders completed, number of orders downgraded, and client satisfaction scores.
• Understand travel document requirements; utilize tools and resources to ensure efficient and timely processing.
• Promote best practices and quality control, follow policies and procedures, and uphold standards of work to ensure compliance.
• Work closely with other areas across the business, to support ongoing improvements and provide input into strategic and tactical plans that enhance, expand and improve our overall customer service and the quality of CIBT’s offerings.
• Other duties as assigned.

Skills

Outlook proficiency

Attention to detail

Client-facing travel

High-touch case management

Tools

Outlook

Job description

OPERATIONS-WASHINGTON DC 4301 CONNECTICUT AVE NW SUITE 250 WASHINGTON, DC 20008, USA

OPERATIONS-WASHINGTON DC 4301 CONNECTICUT AVE NW SUITE 250 WASHINGTON, DC 20008, USA

We have a dynamic opportunity to be the face of CIBT, working as a dedicatedin office Executive Services Consultant. Our Consultants are key in providing the best-in-class service to our customers through tailored solutions that meet specific travel needs. Working with this team, you will provide a high touch, white glove service to our VIP clients, driving customer satisfaction and acting as a brand ambassador.

As part of our team, you will work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions.

Our ideal candidate is a self-motivated and self-disciplined individual who can coordinate with multiple groups through clear, concise communication. We’re looking for someone who is able to adapt to the ever-changing nature of the travel service industry, all with a positive attitude and customer satisfaction in the forefront of their priorities. If organization, attention to detail and the ability to multitask are your strong suits, you would be a great addition to our team!

As an office Executive Services Consultant, you will:

• Provide the highest level of service to customers; provide detailed information on available services that align with requirements, assisting the customer in making informed decisions.
• Analyze customer requests and make recommendations based on specific travel needs, ensuring realistic expectations that promote a dedicated customer base.
• Take ownership of process from start to finish and proactively communicate with customers; resolve issues; adapt communication method to align with customer needs, work collaboratively across departments in order to instill customer confidence and build loyalty.
• Proactively engage with customers, providing updates, following up, and informing them of any status changes.
• Be evaluated on quantitative metrics including, but not limited to; number of orders completed, number of orders downgraded, and client satisfaction scores.
• Understand travel document requirements; utilize tools and resources to ensure efficient and timely processing.
• Promote best practices and quality control, follow policies and procedures, and uphold standards of work to ensure compliance.
• Work closely with other areas across the business, to support ongoing improvements and provide input into strategic and tactical plans that enhance, expand and improve our overall customer service and the quality of CIBT’s offerings.
• Other duties as assigned.

In this position, you will learn:

• Specialized handling of all client travel documents and requests.
• Travel document requirements for efficient and timely processing.
• Best practices and quality control, following policies and procedures and upholding standards of work to ensure compliance.
• Product and service enhancements, system updates, and changes to requirements.

Requirements:

• Proficiency with computer software (must be highly proficient with Outlook), aptitude for learning new programs and commitment to data integrity.
• Ability to handle high volume while maintaining excellent attention to detail
• Experiencein client facing travel, hospitality, or embassy/consulate relations highly desirable.
• Previous high-touch case management experience preferred.
• Prior travel industry experience is an asset but not required.
• Previous work from home experience is not required, but must have a home office or place to work without distractions.
• Must be able to handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues our customers experience.

Working Conditions:

• Must currently reside near operational offices in Washington, DC, Houston, TX, New York, NY, Chicago, IL, San Francisco, CA, or Miami, FL.
• Upon hire, this position will require full time in-office training, transitioning to remote work once training is completed.

Physical Demands:

• Visual acuity; ability to view computer screen for full shift, approximately eight hours.
• Sitting for extended period of time.
• Manual dexterity for operating a computer, keyboard and mouse.
• Speaking for operating a phone with ability to convey detailed information accurately and clearly.
• Hourly Rate: $22 - $25 (depending on geographic region, internal equity, job-related knowledge, skills, and experience, among other factors)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts and Health Savings Account
• Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
• Company Paid Holidays and Paid Time Off
• Pet Insurance
• Travel Assistance Services
• Legal and Identity Theft Protection Plans
• Employee Recognition Programs

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at [e-mail] .

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
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