Executive Resolution Liaison | Customer Experience Pro

Bartech Staffing; Warren (MI); On-site; USD 34,000 - 48,000; Full time

Job summary

Impellam Group is seeking an Executive Resolution - Liaison Advisor to support GM executive leadership from GM Technical Center in Warren, MI. You will manage escalated customer concerns end-to-end, coordinating with internal teams, dealerships, and field partners to drive resolution.

The role emphasizes empathy, problem-solving, and proactive communication across channels. Contract position with variable shifts and weekly production following training.

Qualifications

• Excellent customer service with de-escalation skills.
• Advanced problem-solving and decision-making abilities.
• Strong written and verbal business communication skills.
• Empathetic and professional demeanor.
• Organizational skills with ability to multitask in a fast-paced environment.
• Self-starter who works well in a diverse team.

Responsibilities

• Follow the same customer end-to-end from start to finish with no handoff.
• Own the customer concern from beginning to end with no handoff.
• Average of 900 cases per month, divided among the team.
• Cross-collaboration with Quality, Engineering, Field Personnel, Dealership Personnel, Supply Chain and other CX teams at GM.

Skills

Customer service

Problem solving

Communication

Empathy

Multitasking

Education

B.A./B.S. preferred

Job description

Impellam Group is seeking an Executive Resolution - Liaison Advisor to support GM executive leadership from GM Technical Center in Warren, MI. You will manage escalated customer concerns end-to-end, coordinating with internal teams, dealerships, and field partners to drive resolution.

The role emphasizes empathy, problem-solving, and proactive communication across channels. Contract position with variable shifts and weekly production following training.