Executive Program Delivery Lead

Salesforce; Austin (TX); On-site; USD 117,400 - 261,500; Full time

Benefits offered by this job

Travel up to 25%

Job summary

Salesforce Austin is seeking a Program Delivery Lead to guide complex Professional Services engagements for enterprise customers across Manufacturing, Automotive, Energy/Utilities, Retail and Consumer Goods.

You will lead delivery, shape strategy with executives, define KPIs, and align internal teams to drive value, with travel up to 25% and a focus on measurable outcomes and customer success.

Qualifications

• 7+ years of project management and delivery experience leading multiple work-streams and/or large enterprise-scale program management experience
• 5+ years implementing the Salesforce platform
• A passion for Salesforce, our values, and especially the role the Salesforce delivery organization plays in our success
• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
• A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business
• A strong sense of vision for the customer with a maniacal focus on executing at a speed
• A proven ability to generate trust and build relationships
• The ability to advise and lead teams through influence without positional authority
• The ability to quickly build momentum on a program and sustain it
• A significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management level

Responsibilities

• Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value
• Partner with internal account teams (Sales, Success, Executive Sponsors, etc) to make sure we are aligned as ‘One Salesforce’ and leveraging all necessary parties to ensure our customers’ success
• Drive engagement and/or strategy, leveraging our multi-cloud platform
• Partner with customers to build a strategic and delivery roadmap tailored to the customer’s business priorities, accelerating their time to value
• Proactively make recommendations that provide a direct P&L impact, and enhance or expand the customer’s ability to reach beyond their business goals
• Coach and partner with customer executives
• Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive an effective program
• Proactively build and expand business relationships which enable better account penetration and development of client partnerships
• Identifies and manages program risk
• Lead the overall program and the group of PMs under him/her
• Identify and manage interdependencies of multiple workstreams within the managed program

Skills

Project management

Stakeholder management

Leadership

Communication skills

Strategic thinking

Risk management

Interpersonal skills

Executive coaching

Education

Undergraduate degree

MBA or post-graduate degree

Job description

Salesforce Austin is seeking a Program Delivery Lead to guide complex Professional Services engagements for enterprise customers across Manufacturing, Automotive, Energy/Utilities, Retail and Consumer Goods.

You will lead delivery, shape strategy with executives, define KPIs, and align internal teams to drive value, with travel up to 25% and a focus on measurable outcomes and customer success.