Enterprise Program Delivery Leader, AI-Driven Implementations

salesforce.com, inc.; Georgia; On-site; USD 117,400 - 261,500; Full time

Job summary

Salesforce is seeking Program Delivery Leads to guide complex Professional Services engagements across Manufacturing, Automotive, Energy/Utilities, Retail and Consumer Goods. You will lead programs within Salesforce's largest enterprise customers, shaping strategy, guiding the c-suite, and ensuring executive alignment on outcomes.

The role entails directing delivery, partnering with executive stakeholders, and developing KPIs to measure value and success across multiple workstreams in a

Qualifications

• 7+ years of project management and delivery experience leading multiple work-streams and/or large enterprise-scale program management experience.
• 5+ years implementing the Salesforce platform.
• A passion for Salesforce, our values, and especially the role the Salesforce delivery organization plays in our success.
• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
• A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business.
• A strong sense of vision for the customer with a maniacal focus on executing at a speed.
• A proven ability to generate trust and build relationships.
• The ability to advise and lead teams through influence without positional authority.

Responsibilities

• Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value.
• Partner with internal account teams (Sales, Success, Executive Sponsors, etc) to make sure we are aligned as 'One Salesforce' and leveraging all necessary parties to ensure our customers' success.
• Drive engagement and/or strategy, leveraging our multi-cloud platform.
• Partner with customers to build a strategic and delivery roadmap tailored to the customer's business priorities, accelerating their time to value.
• Proactively make recommendations that provide a direct P&L impact, and enhance or expand the customer's ability to reach beyond their business goals.
• Coach and partner with customer executives.
• Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive an effective program.
• Proactively build and expand business relationships which enable better account penetration and development of client partnerships.
• Identifies and manages program risk.
• Lead the overall program and the group of PMs under him/her.
• Identify and manage interdependencies of multiple workstreams within the managed program.

Skills

Project management

Delivery leadership

Stakeholder management

Communication skills

Strategic thinking

Executive coaching

Risk management

Interpersonal skills

Team leadership

Education

Undergraduate degree

MBA preferred

Salesforce Certifications (Admin, Sales, Service, Marketing)

Tools

Salesforce platform

Job description

Salesforce is seeking Program Delivery Leads to guide complex Professional Services engagements across Manufacturing, Automotive, Energy/Utilities, Retail and Consumer Goods. You will lead programs within Salesforce's largest enterprise customers, shaping strategy, guiding the c-suite, and ensuring executive alignment on outcomes.

The role entails directing delivery, partnering with executive stakeholders, and developing KPIs to measure value and success across multiple workstreams in a