Executive Private Tours Specialist

Norwegian Cruise Line; Miami (FL); Vor Ort; USD 50.000 - 70.000; Vollzeit

Zusammenfassung

Norwegian Cruise Line in Miami is seeking an Executive Collection Specialist to coordinate private touring across all three brands. You will manage guest inquiries, design tailor-made experiences, confirm services, and liaise with ground operators worldwide.

The role requires a Bachelor's degree and at least 2 years in travel or shore excursions, strong customer service and Microsoft Office skills, and the ability to work in a fast-paced, collaborative environment.

Qualifikationen

• Bachelor's Degree required or related field; equivalent experience may suffice.
• Minimum of 2 years in travel industry, including land tours and shore excursions.
• Strong customer service, written and verbal communication, and interpersonal skills.

Aufgaben

• Manage a high volume of private touring and ADA requests across all three brands, ensuring timely responses.
• Communicate with ground operators worldwide to design and create unique guest experiences and obtain quotes.
• Research inquiries by coordinating with ground operators to determine arrangements and quotes.
• Create pricing structures based on findings and present to guests/partners for sale.
• Oversee standard private offerings as well as cost and retail maintenance.
• Create and customize Pre/Post Land and Overland programs for worldwide posts.
• Provide guests, travel partners, and reservations with detailed information related to private requests.
• Add private arrangements to guest bookings in NVS after confirmation by guests and operator.
• Relay private arrangement details and support Destination Services/Shore Excursions Managers on board.
• Update pricing of Executive Collection Retail Master and ensure accessibility for Shore Ex Managers.

Kenntnisse

NVS/Seaware

MS Office

Microsoft Query

Ausbildung

Bachelor's Degree

Tools

NVS/Seaware

MS Office

Microsoft Query

Jobbeschreibung

Norwegian Cruise Line in Miami is seeking an Executive Collection Specialist to coordinate private touring across all three brands. You will manage guest inquiries, design tailor-made experiences, confirm services, and liaise with ground operators worldwide.

The role requires a Bachelor's degree and at least 2 years in travel or shore excursions, strong customer service and Microsoft Office skills, and the ability to work in a fast-paced, collaborative environment.