Executive Collection Specialist

Norwegian Cruise Line; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Norwegian Cruise Line in Miami is seeking an Executive Collection Specialist to coordinate private touring across all three brands. You will manage guest inquiries, design tailor-made experiences, confirm services, and liaise with ground operators worldwide.

The role requires a Bachelor's degree and at least 2 years in travel or shore excursions, strong customer service and Microsoft Office skills, and the ability to work in a fast-paced, collaborative environment.

Qualifications

• Bachelor's Degree required or related field; equivalent experience may suffice.
• Minimum of 2 years in travel industry, including land tours and shore excursions.
• Strong customer service, written and verbal communication, and interpersonal skills.

Responsibilities

• Manage a high volume of private touring and ADA requests across all three brands, ensuring timely responses.
• Communicate with ground operators worldwide to design and create unique guest experiences and obtain quotes.
• Research inquiries by coordinating with ground operators to determine arrangements and quotes.
• Create pricing structures based on findings and present to guests/partners for sale.
• Oversee standard private offerings as well as cost and retail maintenance.
• Create and customize Pre/Post Land and Overland programs for worldwide posts.
• Provide guests, travel partners, and reservations with detailed information related to private requests.
• Add private arrangements to guest bookings in NVS after confirmation by guests and operator.
• Relay private arrangement details and support Destination Services/Shore Excursions Managers on board.
• Update pricing of Executive Collection Retail Master and ensure accessibility for Shore Ex Managers.

Skills

NVS/Seaware

MS Office

Microsoft Query

Education

Bachelor's Degree

Tools

NVS/Seaware

MS Office

Microsoft Query

Job description

Executive Collection SpecWe use cookies for website performance, analytics and advertising purposes to help us provide you with the most relevant experience. This includes third parties that track your interests to tailor your experience. Do you accept all cookies or would you like to reject all non-essential cookies?### Executive Collection SpecApply: Miami, Florida: Miami 7300: Full time: Posted Yesterday: JR02911**GROW YOUR CAREER WITH US** At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! **APPLY ONLINE** If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.**JOB SUMMARY:*** Support all aspects of private touring across all 3 brands of NCLH.* Responsible for managing mailboxes of guests requests/enquiries, mailboxes from reservations with requests/enquiries as well as assisting guests in designing and creating a custom experience in each port of call that guests request a private arrangement.* Confirm services and follow up on the delivery of services for this specially offered product..**POSITION RESPONSIBILITIES:*** Manage a high volume of private touring and/or ADA requests for all three brands from guests/travel partners, ensuring each request is properly reviewed and responded to in a timely manner.* Communicate with Ground operators from around the world in regard to designing and creating unique experiences for guests on all 3 brands and obtaining additional information in order to respond to Executive Collection inquiries received from our various mailboxes.* Research all guest/travel partner inquiries by communicating with ground operators to determine arrangements and attain quotes.* Put together a pricing structure based on findings and present to the guest/travel partner for sale.* Oversee all the standard private offerings as well as cost and retail maintenance.* Create and establish specially tailored private tour requests and transfers to/from ship or hotel.* Create and/or customize Pre/Post Land and Overland programs for all posts worldwide.* Provide guests, travel partners, and/or reservations team with detailed information as it relates to guests private request.* Offer options and clearly communicate services and retails before confirming arrangements.* Add private arrangement into guests booking account in NVS system once confirmed by guests and operator.* Relay special private arrangement details and provide support to the Destination Services/Shore Excursions Managers on board with any confirmed and new requests.* Responsible for the clearance of executive collection waitlists.* Organize VIP transfers, private tours and special arrangements for the International Reservations Department when requested.* Update the pricing of the Executive Collection Retail Master and making sure information is readily available to view by our NCL Shorex team and all onboard Shore Excursions Managers.* Assist the Entertainment Department with organizing transfers and special arrangements of lecturers and media group.* Manage and update the Turnaround Ground Operator contact list for both corporate offices and all pertaining onboard Management - Destination Services/Shore Excursions Managers.* Attend meetings and industry functions as required.* Update the on-board Destination Services Managers with relevant information as it pertains to customized tours, transfers and ground operators.* Build and update new and current tour programs in MXP throughout the year.* Perform other job-related functions as assigned..**QUALIFICATIONS:** **DEGREE TYPE:** * Bachelor's Degree.**FIELD(S) OF STUDY:*** Related field of study, or any equivalent combination of education and or relevant experience..**EXPERIENCE:*** Minimum of 2 years of professional experience in the travel industry, both land tours and shore excursions.* Strong understanding/knowledge of different ports and destinations preferred..**COMPETENCIES & SKILLS:*** Knowledge and competency of NVS/Seaware, along with Microsoft Office, Word, Excel and Microsoft Query.* Ability to assimilate and summarize details as appropriate to support decision-making.* Ensure that work meets departmental and organizational standards, while working in a fast paced, multi-tasked and deadline driven environment.* Ability to operate in a team driven environment and accept immediate project responsibility.* Strong Customer Service, Communication (Written and Verbal) and Interpersonal skills.* Ability to accomplish assignments displaying detail orientated and well-organized work in an independent manner.* Must be a detail oriented and well organized..