Executive Collection Spec

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a detail-oriented travel and guest-experience professional to support private touring across three brands.

You will manage guest requests, coordinate with ground operators, and design tailored shore excursion experiences for guests and travel partners. The role requires strong knowledge of NVS/Seaware, proficiency with Microsoft Office, and excellent communication skills, with at least two years in the travel industry and a Bachelor's degree.

Qualifications

• Bachelor’s degree required; related field of study or equivalent experience considered.
• Minimum of 2 years of professional experience in travel, shore excursions, or related hospitality operations.
• Strong knowledge of guest communication, planning, and vendor coordination.

Responsibilities

• Support all aspects of private touring across all three brands of NCLH.
• Manage guest inquiries, requests, and reservations for private arrangements and ADA requests.
• Design and price customized private tours, transfers, and pre/post land programs with ground operators.
• Coordinate with Ground operators worldwide to obtain quotes and ensure timely responses.
• Maintain pricing structures, update catalogs, and assist onboard Shore Excursions Managers.
• Provide detailed information to guests, partners, and reservations teams; ensure accurate records in NVS.

Skills

Customer Service

Communication

Teamwork

Detail-oriented

Multitasking

Education

Bachelor’s Degree

Related field of study

Tools

NVS/Seaware

Microsoft Office

MS Word

MS Excel

Microsoft Query

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY:

• Support all aspects of private touring across all 3 brands of NCLH.
• Responsible for managing mailboxes of guests requests/enquiries, mailboxes from reservations with requests/enquiries as well as assisting guests in designing and creating a custom experience in each port of call that guests request a private arrangement.
• Confirm services and follow up on the delivery of services for this specially offered product..
  POSITION RESPONSIBILITIES:
• Manage a high volume of private touring and/or ADA requests for all three brands from guests/travel partners, ensuring each request is properly reviewed and responded to in a timely manner.
• Communicate with Ground operators from around the world in regard to designing and creating unique experiences for guests on all 3 brands and obtaining additional information in order to respond to Executive Collection inquiries received from our various mailboxes.
• Research all guest/travel partner inquiries by communicating with ground operators to determine arrangements and attain quotes.
• Put together a pricing structure based on findings and present to the guest/travel partner for sale.
• Oversee all the standard private offerings as well as cost and retail maintenance.
• Create and establish specially tailored private tour requests and transfers to/from ship or hotel.
• Create and/or customize Pre/Post Land and Overland programs for all posts worldwide.
• Provide guests, travel partners, and/or reservations team with detailed information as it relates to guests private request.
• Offer options and clearly communicate services and retails before confirming arrangements.
• Add private arrangement into guests booking account in NVS system once confirmed by guests and operator.
• Relay special private arrangement details and provide support to the Destination Services/Shore Excursions Managers on board with any confirmed and new requests.
• Responsible for the clearance of executive collection waitlists.
• Organize VIP transfers, private tours and special arrangements for the International Reservations Department when requested.
• Update the pricing of the Executive Collection Retail Master and making sure information is readily available to view by our NCL Shorex team and all onboard Shore Excursions Managers.
• Assist the Entertainment Department with organizing transfers and special arrangements of lecturers and media group.
• Manage and update the Turnaround Ground Operator contact list for both corporate offices and all pertaining onboard Management - Destination Services/Shore Excursions Managers.
• Attend meetings and industry functions as required.
• Update the on-board Destination Services Managers with relevant information as it pertains to customized tours, transfers and ground operators.
• Build and update new and current tour programs in MXP throughout the year.
• Perform other job-related functions as assigned..
  QUALIFICATIONS:

DEGREE TYPE:

• Bachelor’s Degree.

FIELD(S) OF STUDY:

• Related field of study, or any equivalent combination of education and or relevant experience..

EXPERIENCE:

• Minimum of 2 years of professional experience in the travel industry, both land tours and shore excursions.
• Strong understanding/knowledge of different ports and destinations preferred..

COMPETENCIES & SKILLS:

• Knowledge and competency of NVS/Seaware, along with Microsoft Office, Word, Excel and Microsoft Query.
• Ability to assimilate and summarize details as appropriate to support decision-making.
• Ensure that work meets departmental and organizational standards, while working in a fast paced, multi-tasked and deadline driven environment.
• Ability to operate in a team driven environment and accept immediate project responsibility.
• Strong Customer Service, Communication (Written and Verbal) and Interpersonal skills.
• Ability to accomplish assignments displaying detail orientated and well-organized work in an independent manner.
• Must be a detail oriented and well organized..

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

• At a Glance
• Brand Overview
• Norwegian Cruise Line
• Oceania Cruises
• Regent Seven Seas Cruises

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EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.