Executive Collection Tour Concierge

Norwegian Cruise Line Holdings Ltd.; Miami (FL); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Norwegian Cruise Line Holdings Ltd. is seeking a detail-oriented travel and guest-experience professional to support private touring across three brands.

You will manage guest requests, coordinate with ground operators, and design tailored shore excursion experiences for guests and travel partners. The role requires strong knowledge of NVS/Seaware, proficiency with Microsoft Office, and excellent communication skills, with at least two years in the travel industry and a Bachelor's degree.

Competenze

• Bachelor’s degree required; related field of study or equivalent experience considered.
• Minimum of 2 years of professional experience in travel, shore excursions, or related hospitality operations.
• Strong knowledge of guest communication, planning, and vendor coordination.

Mansioni

• Support all aspects of private touring across all three brands of NCLH.
• Manage guest inquiries, requests, and reservations for private arrangements and ADA requests.
• Design and price customized private tours, transfers, and pre/post land programs with ground operators.
• Coordinate with Ground operators worldwide to obtain quotes and ensure timely responses.
• Maintain pricing structures, update catalogs, and assist onboard Shore Excursions Managers.
• Provide detailed information to guests, partners, and reservations teams; ensure accurate records in NVS.

Conoscenze

Customer Service

Communication

Teamwork

Detail-oriented

Multitasking

Formazione

Bachelor’s Degree

Related field of study

Strumenti

NVS/Seaware

Microsoft Office

MS Word

MS Excel

Microsoft Query

Descrizione del lavoro

Norwegian Cruise Line Holdings Ltd. is seeking a detail-oriented travel and guest-experience professional to support private touring across three brands.

You will manage guest requests, coordinate with ground operators, and design tailored shore excursion experiences for guests and travel partners. The role requires strong knowledge of NVS/Seaware, proficiency with Microsoft Office, and excellent communication skills, with at least two years in the travel industry and a Bachelor's degree.