Executive Meetings Concierge

RR Donnelley & Sons; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Job summary

RR Donnelley & Sons in New York, NY is seeking a Hospitality Specialist to deliver white-glove services for meetings, conferences, and events. You will coordinate readiness, catering, guest needs, and vendor support to create seamless, client-ready experiences.

This role requires 1+ year in hospitality or related client-facing service, strong communication, and exceptional organization. Proficiency in Microsoft Office and the ability to collaborate across teams are essential.

Qualifications

• High school diploma or equivalent required.
• 1+ years of hospitality, conference services, catering, event operations, or client-facing service experience within a corporate or hospitality environment.
• Strong customer service, communication, and relationship-building skills with a hospitality-first mindset.
• Highly organized and detail-oriented, with the ability to anticipate needs, manage competing priorities, and deliver polished, client-ready experiences.
• Proficient in Microsoft Office and workplace technology tools.
• Ability to collaborate effectively with employees, clients, and visitors in a fast-paced environment.

Responsibilities

• Deliver white-glove hospitality services for meetings, conferences, and events, ensuring exceptional experiences for employees, clients, and guests.
• Coordinate meeting readiness, catering, guest accommodations, special requests, hospitality inventories, and vendor services while adapting to evolving meeting and event requirements.
• Foster a hospitality-driven culture by anticipating needs, accommodating tailored requests, and ensuring guest satisfaction throughout every interaction and event.
• Provide cross-functional support to reception operations as needed to ensure seamless front-of-house service delivery and business continuity.
• Prepare, maintain, refresh, and reset conference rooms, hospitality areas, and service spaces to ensure they remain clean, organized, fully stocked, and client-ready.
• Conduct regular floor audits with a keen eye for detail, proactively identifying and addressing presentation, cleanliness, service, and readiness opportunities across client-facing spaces.
• Uphold hospitality and presentation standards by monitoring meeting environments, refreshing spaces as needed, and ensuring food and beverage offerings are professionally displayed, replenished, and re-plated to maintain a polished client experience.
• Support high-profile meetings and events through proactive room management, schedule monitoring, and real-time issue resolution.
• Partner with employees, clients, vendors, and team members to deliver consistent service excellence while maintaining professionalism, confidentiality, and attention to detail.
• Identify opportunities to enhance hospitality services, workplace presentation, and the overall meeting and event experience.

Skills

Customer service

Communication

Attention to detail

Organization

Microsoft Office

Collaboration

Hospitality mindset

Relationship-building

Education

High school diploma or equivalent

Job description

RR Donnelley & Sons in New York, NY is seeking a Hospitality Specialist to deliver white-glove services for meetings, conferences, and events. You will coordinate readiness, catering, guest needs, and vendor support to create seamless, client-ready experiences.

This role requires 1+ year in hospitality or related client-facing service, strong communication, and exceptional organization. Proficiency in Microsoft Office and the ability to collaborate across teams are essential.