Executive Leader, Food & Beverage Lab Operations

Confidential Healthcare and Life Sciences Company; Green Bay (WI); On-site; USD 180,000 - 260,000; Full time

Job summary

Confidential Healthcare and Life Sciences Company in Green Bay, Wisconsin seeks a General Manager to lead one of its largest Food & Beverage testing laboratory operations. This executive role carries full responsibility for site operations, financial performance, technical execution, regulatory compliance, and customer satisfaction.

The General Manager will drive business performance within a fast-paced, high-volume food testing environment, leading a multidisciplinary team across laboratory

Qualifications

• 10+ years of progressive leadership experience in laboratory operations, food manufacturing, quality, testing services, or related industries.
• Experience as a General Manager, Site Leader, Laboratory Director, Operations Director, or similar senior leadership role.
• Demonstrated P&L ownership and financial management expertise.
• Proven experience leading large, complex operational teams in a regulated environment.
• Experience supporting customer-facing operations and managing client relationships.
• Background in food and beverage testing, food manufacturing, contract laboratory services, quality assurance, or related industries strongly preferred.
• Experience leading multi-functional teams across operations, quality, customer service, and support functions.
• Strong track record of driving operational improvements, employee engagement, and business growth.

Responsibilities

• Lead overall site strategy, operational performance, and growth initiatives.
• Develop and execute annual operating plans aligned with business objectives.
• Drive continuous improvement across operations, quality, service delivery, and employee engagement.
• Serve as the senior escalation point for operational, quality, client, and personnel matters.
• Partner with executive leadership to support long-term growth and expansion initiatives.
• Ensure alignment between commercial priorities, laboratory capacity, and customer expectations.
• Foster a culture of accountability, collaboration, innovation, and customer service.
• Own full site P&L, including revenue growth, profitability, EBITDA, and cost management.
• Lead budgeting, forecasting, and financial planning processes.
• Monitor and improve key performance indicators including turnaround time, productivity, utilization, quality, and customer satisfaction.
• Partner with commercial teams on client retention, account growth, pricing strategy, and new business opportunities.
• Evaluate and prioritize capital investments in instrumentation, automation, facility improvements, and technology.
• Drive operational efficiencies while maintaining quality and service excellence.
• Ensure compliance with all applicable quality systems, accreditation requirements, and regulatory standards.
• Maintain audit and inspection readiness for customer, accreditation, and regulatory reviews.
• Champion data integrity, quality assurance, and continuous compliance initiatives.
• Oversee investigations, corrective actions, and preventive action programs as needed.
• Ensure laboratory operations consistently meet client expectations and quality requirements.
• Promote a culture of quality, accountability, and operational discipline.
• Oversee all laboratory and support functions, including Chemistry, Microbiology, Sample Management, Client Services, and Operational Support teams.
• Align staffing, resources, and capacity planning to meet business demands.
• Drive improvements in workflow efficiency, throughput, turnaround times, and overall operational performance.
• Ensure effective utilization of personnel, equipment, and laboratory resources.
• Support implementation of new technologies, testing capabilities, and process improvements.
• Partner with technical leaders to ensure operational excellence across all testing disciplines.
• Lead, mentor, and develop a high-performing leadership team.
• Build a culture centered on accountability, engagement, teamwork, and customer focus.
• Drive succession planning and leadership development initiatives.
• Promote employee safety, professional growth, and continuous learning.
• Establish performance expectations and foster a results-oriented environment.
• Lead organizational change initiatives and support business transformation efforts.

Skills

Executive leadership

P&L ownership

Operations management

Client relationships

Cross-functional leadership

Strategic planning

Education

Bachelor's degree in Science, Business, Operations Management, or related field

MBA or advanced degree preferred

Job description

Confidential Healthcare and Life Sciences Company in Green Bay, Wisconsin seeks a General Manager to lead one of its largest Food & Beverage testing laboratory operations. This executive role carries full responsibility for site operations, financial performance, technical execution, regulatory compliance, and customer satisfaction.

The General Manager will drive business performance within a fast-paced, high-volume food testing environment, leading a multidisciplinary team across laboratory