Executive Leader, Enterprise Customer Success

Motus; Chicago (IL); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

401K Plan with employer match

Open PTO

Home Office Reimbursement

WorkAnywhere Reimbursement

Job summary

Motus is seeking a Manager, Customer Success – Enterprise Accounts to lead a team of Enterprise Customer Success Managers for our largest customers. The role drives retention, expansion, executive engagement, and long-term value by building top-performing talent and effective account strategies.

The ideal candidate mentors a team, partners with executives on complex relationships, and collaborates across Sales, Product, Professional Services, Support, and Leadership to deliver measurable

Qualifications

• 5+ years of Customer Success experience in a high-growth SaaS environment.
• 2-3 years of experience leading a remote team.
• Ability to develop and execute customer success strategies across complex Enterprise portfolios.
• Experience leading executive-level customer conversations, including business reviews, renewal planning, and strategic roadmap discussions.
• Proven success in leading high-impact customer escalations through cross-functional leadership.

Responsibilities

• Develop a team of high-performing Enterprise CSMs with coaching and feedback to meet KPIs.
• Distribute accounts to balance Enterprise customer load among CSMs.
• Conduct account strategy reviews and executive deal reviews to improve results.
• Collaborate with peers on territory planning, process improvements, and standard methodologies.
• Lead executive business reviews, renewal strategy sessions, and engagements for strategic and at-risk accounts.

Skills

Customer Success

Executive engagement

Cross-functional leadership

Renewal strategy

Account strategy

Mentoring

Tools

Salesforce

Excel

PowerPoint

SmartSheet

Gainsight

Job description

Motus is seeking a Manager, Customer Success – Enterprise Accounts to lead a team of Enterprise Customer Success Managers for our largest customers. The role drives retention, expansion, executive engagement, and long-term value by building top-performing talent and effective account strategies.

The ideal candidate mentors a team, partners with executives on complex relationships, and collaborates across Sales, Product, Professional Services, Support, and Leadership to deliver measurable