Executive IT Systems Engineer: macOS, AV & Exec Support

Everlywell, Inc.; Austin (TX); Híbrido; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Open vacation policy

Employee discounts

Paid parental leave

Health benefits

401(k)

Descripción de la vacante

Everlywell, Inc. is seeking a polished IT Systems Engineer in Austin to lead in-office IT support for the executive team. The role combines hands-on macOS work with managing Google Workspace, Zoom, Slack, and other SaaS platforms, while maintaining security and HIPAA compliant practices.

You’ll support devices, meetings, and travel tech, and help automate workflows to improve reliability. Occasional US travel may be required.

Formación

• 5+ years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment.
• Strong knowledge of macOS and Apple hardware troubleshooting.
• An ability to quickly troubleshoot both wireless and wired networking issues.
• Experience with Google Workspace, Zoom, and cloud-based collaboration tools.
• Hands-on experience supporting AV equipment and Zoom Room configurations.
• Familiarity with Jamf or other Apple device management tools.
• Impeccable customer service and communication skills—especially with senior leaders.
• Strong organizational and prioritization abilities; able to work independently with minimal supervision.

Responsabilidades

• Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management.
• Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy.
• Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive.
• Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms.
• Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
• Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.
• Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability.
• Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.
• Automate repetitive processes to ensure fast, accurate, and secure end user support with minimal human interaction, where appropriate.
• Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.

Conocimientos

macOS troubleshooting

customer service

senior leadership communication

problem solving under pressure

independent work

Herramientas

Google Workspace

Zoom

Jamf

Slack

Okta

Descripción del empleo

Everlywell, Inc. is seeking a polished IT Systems Engineer in Austin to lead in-office IT support for the executive team. The role combines hands-on macOS work with managing Google Workspace, Zoom, Slack, and other SaaS platforms, while maintaining security and HIPAA compliant practices.

You’ll support devices, meetings, and travel tech, and help automate workflows to improve reliability. Occasional US travel may be required.