Lead Executive IT Support Engineer– Level 3/4 VIP Support

eHub Global Inc; Santa Clara (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading IT services firm in Santa Clara is seeking a Lead Executive IT Support Engineer to deliver high-level technical support to C-Suite executives. The ideal candidate will have over 8 years of experience in executive IT support, along with deep knowledge of Google Workspace and Microsoft Outlook. This role involves troubleshooting complex IT issues and ensuring seamless technology support for executives. Competitive salary offered.

Qualifications

• 8+ years of experience in executive IT support or Level 4 technical roles.
• Deep expertise in Google Workspace and security settings.
• Proven experience supporting across macOS and Windows.

Responsibilities

• Deliver white-glove technical support to C-level executives.
• Serve as the primary escalation point for complex IT issues.
• Proactively monitor and optimize hardware and software configurations.

Skills

Google Workspace administration

Microsoft Outlook/Exchange

macOS support

Windows 10/11 support

customer service mindset

problem-solving skills

Tools

JAMF

Intune

Kandji

Job description

Lead Executive IT Support Engineer – Level 3/4 VIP Support

Join a high-impact team dedicated to supporting our most senior C-Suite executives and their Executive Admins. We're seeking a seasoned IT professional with deep technical expertise and polished interpersonal skills, who can thrive in a fast-paced, high-touch environment. You will play a critical role in delivering seamless, proactive, and confidential technology support for our most visible stakeholders.

Key Responsibilities

• Deliver white-glove, end-to-end technical support to C-level executives and their support staff, ensuring exceptional experiences across Windows, macOS, mobile platforms (iOS/Android), and enterprise applications
• Serve as the primary escalation point and technical lead for complex IT issues involving Google Workspace (Gmail, Calendar, Drive, Docs, etc.), Microsoft Outlook/Exchange, and device management
• Provide advanced support and configuration for email, calendar, and contact synchronization across platforms (Google Workspace, Outlook)
• Manage and troubleshoot executive calendar conflicts, scheduling issues, delegation access, and integration with conferencing tools (Google Meet, Zoom, Teams)
• Administer and support Gmail and Outlook rules, mail routing, security settings, and multi-device sync for executive environments
• Proactively monitor, maintain, and optimize macOS and Windows-based hardware and software configurations to ensure performance and reliability
• Coordinate secure remote access, VPN, MDM tools, and endpoint protection solutions
• Develop and maintain runbooks and documentation tailored to VIP support workflows
• Work discreetly and effectively with Executive Admins to anticipate needs and preempt technical disruptions
• Collaborate with cross-functional IT teams and vendors to escalate and resolve persistent or systemic issues
• Contribute to continuous improvement of executive IT support processes, including onboarding/offboarding, lifecycle management, and emerging tech evaluations

What You Bring

• 8+ years of experience in executive IT support, enterprise helpdesk, or Level 4 technical roles
• Deep expertise in Google Workspace administration, including Gmail, Calendar, Drive, and security settings
• Strong proficiency in Microsoft Outlook/Exchange and integration with Google services
• Proven experience supporting and troubleshooting across macOS, Windows 10/11, and mobile platforms (iOS/Android)
• Familiarity with device management tools such as JAMF, Intune, Kandji, or similar
• Experience with remote support tools, secure communication platforms, and conferencing systems (Zoom, Google Meet, Microsoft Teams)
• Impeccable communication, discretion, and a calm demeanor under pressure
• A proactive, detail-oriented approach with a customer-first mindset and strong problem-solving skills

Type: Full-Time

Location: Santa Clara, CA; Milpitas, CA; Hayward, CA; San Jose, CA; San Mateo, CA; Pleasanton, CA; San Francisco Bay Area

Industry: IT Services and IT Consulting

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