Executive IT Support Specialist

Dalio Family Office; Westport (CT); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

100% company paid medical premiums

Hybrid work environment

Gym reimbursement

401(k) match up to $7,500

Job summary

The Dalio Family Office (DFO) seeks a proactive IT professional to deliver high-quality support across Windows, macOS, and iOS environments. You will assist executives and stakeholders, resolve complex issues, and help roll out new IT capabilities within a small, fast-moving team.

Hybrid work environment with strong emphasis on security, incident prevention, and exceptional end-user experience. 3+ years in IT support and knowledge of modern cloud identity platforms are valuable assets.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Cybersecurity, Enginering, or a related technical discipline.
• 3+ years of experience providing IT support in a fast-paced, professional environment with a strong focus on end-user experience and operational excellence.
• Hands-on experience supporting Windows 11, macOS and iOS environments.
• Experience with ITIL or other IT frameworks is preferred.
• Experience with cloud-based platforms including Microsoft 365, Azure, Okta, Zscaler or similar identity, security, and collaboration technologies.
• Interest in leveraging emerging technologies including Microsoft Copilot, ChatGPT, Claude and other generative AI solutions.

Responsibilities

• Provide excellent day-to-day IT support services for the DFO.
• Support and leverage to DFO Service delivery lead in executing their responsibilities, including service provider and stakeholder management.
• Resolve help desk issues including troubleshooting hardware and software issues.
• Collaborate with IT Service Delivery Lead and Head of IT to roll out new or improved capabilities within the DFO IT pillar.
• Provide white glove support for key stakeholders and executives, including residential and travel IT support.
• Provide proactive executive support, including meeting readiness, device preparedness, and urgent issue resolution for priority stakeholders.
• Participate in on-call rotation as required.

Skills

Problem-solving

Communication

Customer service

Self-starting

Adaptability

Security minded

Education

Bachelor’s degree in CS/IT

CS/IT related degree

Tools

Windows 11

macOS

iOS

ITIL

Microsoft 365

Azure

Okta

Zscaler

Microsoft Copilot

ChatGPT

Claude

Job description

The Dalio Family Office (DFO) seeks a proactive IT professional to deliver high-quality support across Windows, macOS, and iOS environments. You will assist executives and stakeholders, resolve complex issues, and help roll out new IT capabilities within a small, fast-moving team.

Hybrid work environment with strong emphasis on security, incident prevention, and exceptional end-user experience. 3+ years in IT support and knowledge of modern cloud identity platforms are valuable assets.