IT Service Associate

DFO Referrals; Kansas City (KS); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work environment

100% company paid medical premiums

17 company paid holidays

Friday summer hours

Gym reimbursement

Generous PTO

Job summary

The Dalio Family Office is seeking an IT Service Associate to provide high-quality, dependable IT support to its stakeholders. You will help identify trends, suggest technical changes, and manage IT risks as part of a small, dynamic team.

Responsibilities include day-to-day IT support, assisting service delivery leads, troubleshooting hardware and software, and delivering proactive executive support for priority stakeholders, with on-call rotation as needed.

Qualifications

• Bachelor’s degree in a technical discipline is required.
• 3+ years IT support experience in a fast-paced environment with focus on end-user experience and operational excellence.
• Hands-on experience troubleshooting Windows 11, macOS and iOS environments.
• ITIL or similar frameworks experience preferred.
• Experience with cloud platforms including Microsoft 365, Azure, Okta, Zscaler or similar technologies.
• Interest in emerging AI technologies like Copilot, ChatGPT, Claude, and other generative AI solutions.

Responsibilities

• Provide excellent day-to-day IT support for the DFO.
• Assist the IT Service Delivery Lead and Head of IT with service delivery and stakeholder management.
• Troubleshoot hardware and software issues at the end-user level.
• Collaborate with the IT team to roll out new or improved IT capabilities.
• Provide proactive executive support including meeting readiness and device preparedness.

Skills

Problem solving

Communication

Customer service

Fast learning

Independent worker

Security minded

Education

Bachelor’s degree in Computer Science, Information Technology, Information Systems, Cybersecurity, Engineering, or related technical discipline

Tools

Windows 11

macOS

iOS

ITIL

Microsoft 365

Azure

Okta

Zscaler

Job description

IT Service Associate

Dalio Family Office Overview:

The Dalio Family Office (DFO) supports Barbara and Ray Dalio and their family in their ventures, investments, and philanthropic efforts under Dalio Philanthropies, which includes OceanX, Dalio Education, Endless Network, and the Beijing Dalio Foundation. The core of the DFO’s culture is built around meaningful work and meaningful relationships and the family’s commitment to giving back. The office is headquartered in Westport, CT with regional offices in New York City, Singapore, and Abu Dhabi.

Position Summary:

The goals of this position are to provide the Dalio Family Office and its stakeholders with high quality, dependable IT services that meet or exceed business requirements. This includes ensuring that DFO business stakeholders receive excellent support, identifying trends and making suggestions for technical modifications to resolve existing and future problems and helping to identify and manage risks associated with IT operations

Day-to-day responsibilities would include a combination of the following:

• Provide excellent day-to-day IT support services for the DFO
• Provide support and leverage to DFO Service delivery lead in executing their responsibilities, including service provider and stakeholder management
• Resolve help desk issues including troubleshooting hardware and software issues
• Partner with the IT Service Delivery Lead and Head of IT to roll out new or improved capabilities within the DFO IT pillar
• White glove support for key stakeholders and executives, including residential and travel-related IT support
• Provide proactive executive support, including meeting readiness, device preparedness, and urgent issue resolution for priority stakeholders
• On-call rotation participation as required

The ideal candidate will possess the following knowledge, skills, attributes, and values:

• Strong problem-solving, communication, and customer service skills, with the ability to translate technical concepts for non-technical audiences.
• Proven ability to learn new technologies quickly and adapt in a rapidly evolving technology landscape
• Able to wear multiple hats and work as part of a small team supporting a growing and dynamic organization
• A self-starter who is comfortable working independently and drive towards learning and development opportunities
• Security minded with a high sensitivity to data confidentiality and IT security

Illustrative Benefits:

• 100% company paid medical premiums
• 17 company paid holidays
• Friday summer hours
• Monthly community happy hours
• Hybrid work environment
• Free catered food services for in-office days
• Generous PTO offering
• Casual dress code
• 150% 401(k) match up to $7,500 and 100% match above $7,500 ($15k match limit)
• Gym reimbursement, back up childcare services, insurance, financial, and legal services, and much more!

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Cybersecurity, Engineering, or a related technical discipline
• 3+ years of experience providing IT support in a fast-paced, professional environment, with a strong focus on end-user experience and operational excellence
• Hands-on expertise supporting and troubleshooting Windows 11, macOS and iOS environments
• Experience in ITIL or other IT frameworks strongly preferred
• Prior experience with cloud-based platforms including Microsoft365, Azure, Okta, Zscaler or similar identity, security, and collaboration technologies
• Demonstrated interest in leveraging emerging technologies including platforms such as Microsoft Copilot, ChatGPT, Claude, and other generative AI solutions

Compensation:

Compensation for the role includes a competitive salary in the range from $90,000-150,000 (inclusive of a merit-based bonus, dependent on years of experience, level of education obtained, as well as applicable skillset) and an excellent benefits package, including paid time off ranging from 15 to 25 days based on years of service, paid sick and safe leave, dental, vision, life and disability insurance, paid parental time off, birth mother recovery pay, sick family member pay, parental ramp back up program, gym reimbursement and generous employer match for 401k.

Please note we are unable to provide immigration sponsorship for this position.

Use of AI in the Application Process:

We recognize that candidates may use AI-enabled tools to assist with resume drafting, application preparation, and interview preparation. Such use is permitted provided all submitted materials accurately reflect the candidate's own qualifications, experience, skills, and work history.

Candidates may not submit hidden instructions, embedded prompts, misleading metadata, deceptive content, code, or other materials intended to interfere with or improperly influence the Company's recruiting process or the administration of candidate applications.

Any attempt to misrepresent qualifications or improperly interfere with the recruiting process may result in disqualification from consideration.

At the DFO, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. The DFO treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability.