Executive IT Support & Services Analyst

The Walt Disney Company; Bristol (CT); On-site; USD 98,000 - 131,000; Full time

Job summary

The Walt Disney Company seeks an experienced IT Services professional to deliver executive-end IT support and end-to-end services for senior clients. You will engage with executives, analyze issues, and develop solutions while coordinating with vendors.

Role requires on-site collaboration several days a week, travel possibly required, and a Bachelor’s degree in a relevant field. The position offers competitive compensation and benefits.

Qualifications

• 3+ years in an IT related field.
• 3+ years in Client Services support.
• 3+ years providing Executive Level Support.

Responsibilities

• Deliver day-to-day IT services for executive clients.
• Consult with executives, perform technical analysis, develop solutions.
• Prioritize deliverables in high-profile, time-sensitive situations.
• Coordinate support problems across multiple vendors.
• Ensure proper escalation of service issues.
• Maintain strong relationships across IT service delivery areas.

Skills

Executive support

Client services

IT service delivery

Video Conferencing

A/V technologies

Education

Bachelor's degree in Computer Science / Information Systems / Software Engineering

Tools

Video Conferencing

A/V technologies

Job description

The Walt Disney Company seeks an experienced IT Services professional to deliver executive-end IT support and end-to-end services for senior clients. You will engage with executives, analyze issues, and develop solutions while coordinating with vendors.

Role requires on-site collaboration several days a week, travel possibly required, and a Bachelor’s degree in a relevant field. The position offers competitive compensation and benefits.