Executive IT Services Lead - 24/7 White-Glove Support

Jobtailor; California (MO); On-site; USD 95,000 - 150,000; Full time

Job summary

Jobtailor seeks an experienced IT Service Delivery Lead to manage on‑site end user support for executive environments. You will coordinate 24/7 premium service, oversee deskside and remote troubleshooting across Windows devices, and act as escalation point for executive‑level issues.

You will drive vendor coordination, enforce ITIL processes, manage assets, and ensure compliance with security policies. This role demands strong communication and stakeholder engagement.

Qualifications

• Experience in IT service delivery for executive environments.
• 24/7 high‑touch support for executive users.
• Strong vendor coordination and oversight.

Responsibilities

• Lead on‑site end user services and ensure high‑quality support.
• Deliver 24/7 white‑glove support for EC and ELT members.
• Provide Level 1–2+ deskside and remote troubleshooting for Windows devices.
• Escalate complex issues involving executives and stakeholders.
• Oversee vendor‑managed site teams and enforce service standards.
• Align operations with business needs and promote service excellence.
• Build relationships with stakeholders as trusted technology advisor.
• Maintain SLA/KPI aligned tickets and manage IT asset lifecycle.
• Coordinate incident response and root cause analysis for executive issues.
• Manage change, release, and problem processes with minimal disruption.
• Ensure IT policies, documentation, and security compliance.

Skills

Executive support

Vendor coordination

Windows OS

VDI

Microsoft 365

Imaging

ITIL

ITAM

Stakeholder engagement

Communication

Education

Bachelor's degree or 5–8 years IT experience

Tools

ITAM tools

Job description

Jobtailor seeks an experienced IT Service Delivery Lead to manage on‑site end user support for executive environments. You will coordinate 24/7 premium service, oversee deskside and remote troubleshooting across Windows devices, and act as escalation point for executive‑level issues.

You will drive vendor coordination, enforce ITIL processes, manage assets, and ensure compliance with security policies. This role demands strong communication and stakeholder engagement.