Executive IT Operations & Infrastructure Leader

MetTel

New York (NY)

On-site

USD 180,000 - 220,000

Full time

14 days+

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Job summary

MetTel is seeking an Executive Director of IT Operations to provide strategic and hands-on leadership for our enterprise IT infrastructure and end-user services. You will manage both Infrastructure Operations and Desktop Support teams while setting technical direction and ensuring delivery excellence.

The role requires deep expertise in virtualization, storage, networks, and cloud platforms, along with strong ITIL/ITSM experience and executive reporting capabilities.

Qualifications

Senior-level leadership with hands-on tech oversight of enterprise IT infrastructure and end-user services.
Expert knowledge of virtualization, storage, networking, and cloud patterns.
Proven ability to develop roadmaps, capacity plans, and KPIs for executive reporting.

Responsibilities

Provide senior operational leadership for enterprise IT infrastructure and end-user services.
Direct management of Infrastructure Operations and Service Desk/Desktop Support teams.
Oversee Linux/Windows, VMware, storage, networking and cloud platforms across data centers and cloud.
Develop technology roadmaps, capacity planning, and operational plans.
Generate executive reporting on infrastructure performance, service desk metrics, and project status.

Skills

Executive leadership

IT operations leadership

VMware vSphere

Kubernetes

Cloud platforms

Networking

Security

ITSM

Terraform

Ansible

Education

Bachelor's degree in Engineering/CS/IT

Tools

ServiceNow

SCCM

Intune

Kubernetes

Terraform

Ansible

Job description

The role requires deep expertise in virtualization, storage, networks, and cloud platforms, along with strong ITIL/ITSM experience and executive reporting capabilities.

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