Enterprise Infrastructure & Cloud Operations

Intone Inc; Memphis (TN); On-site; USD 180,000 - 240,000; Full time

Job summary

Intone Inc in Memphis seeks a Senior IT Manager – Enterprise Infrastructure & Cloud Operations to lead a large-scale environment. You will oversee data centers, cloud platforms, and manufacturing facilities, driving uptime, security, and modernization.

A strong leadership track and deep financial acumen are essential for managing a $25 million operating budget. You will guide 5–7 internal staff and numerous MSP resources, partnering with senior IT leadership to align services with business goals

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related field.
• 10–15+ years in progressive IT roles with enterprise infrastructure and operations.
• Proven leadership in large-scale enterprise infrastructure environments.
• Strong knowledge of Windows Server, Unix/Linux, storage, backup, virtualization, and DR tech.
• Experience with AWS, Azure, or Google Cloud.
• Accountability for uptime, disaster recovery, and operational performance.
• Experience managing technical teams, vendors, and MSPs.
• Strong financial management including budgets and cost optimization.
• Familiar with ITIL processes: incident, problem, change, capacity, availability.
• Excellent communication to influence executives and stakeholders; Memphis, TN area.

Responsibilities

• Lead enterprise computing services across data centers, cloud platforms, and facilities.
• Oversee server, storage, backup, virtualization, and OS operations.
• Ensure 24/7 availability, security, and reliability of critical infrastructure.
• Drive modernization, automation, standardization, and efficiency.
• Establish SLOs, metrics, and operational standards.
• Manage capacity planning, upgrades, and technology refreshes.

Skills

Leadership

Communication

Budgeting

Vendor management

ITIL familiarity

Education

Bachelor's degree in CS/IT/Engineering

Tools

Windows Server

Unix/Linux

AWS

Azure

Google Cloud

Backup & DR technologies

Job description

We are seeking an accomplished Senior IT Manager – Enterprise Infrastructure & Cloud Operations to lead a large-scale enterprise computing environment for a major global organization headquartered in Memphis, TN. This is a full-time, high-impact leadership opportunity for an experienced IT infrastructure professional with a strong background in enterprise server and storage operations, cloud infrastructure, disaster recovery, managed service providers (MSPs), and large-scale IT service delivery. The ideal candidate brings a combination of technical depth, strategic leadership, financial management, and operational accountability.

Responsibilities

• Lead enterprise computing services across data centers, cloud platforms, and manufacturing facilities
• Oversee server infrastructure, storage, backup and recovery, virtualization, and operating systems
• Ensure 24/7 availability, performance, security, and reliability of business-critical infrastructure
• Drive infrastructure modernization, automation, standardization, and operational efficiency
• Establish and maintain service-level objectives (SLOs), performance metrics, and operational standards
• Lead capacity planning, infrastructure upgrades, technology refreshes, and continuous improvement initiatives
• Provide strategic oversight of cloud infrastructure, including AWS, Azure, and/or Google Cloud environments
• Lead disaster recovery, backup, high-availability, and business continuity strategies
• Ensure infrastructure environments are scalable, secure, resilient, and cost-effective
• Identify opportunities to consolidate, virtualize, automate, and modernize legacy infrastructure
• Direct and develop a team of approximately 5–7 IT professionals
• Provide oversight and accountability for approximately 100 external managed service provider resources
• Manage globally distributed technical teams, vendors, and service delivery partners
• Establish performance expectations, drive accountability, and mentor technical leaders
• Partner with senior IT leadership and business stakeholders to align infrastructure services with organizational objectives
• Manage an annual infrastructure operating budget of approximately $25 million
• Oversee vendor contracts, licensing, service agreements, and technology investments
• Manage relationships with major enterprise technology providers, including Microsoft, Dell/EMC, Cisco, NetApp, and Oracle
• Monitor vendor performance, service-level compliance, operational costs, and financial performance
• Identify cost optimization opportunities without compromising system reliability or business continuity

Qualifications

• Required
  • Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field
  • 10–15+ years of progressive IT experience, with significant experience in enterprise infrastructure, systems administration, or IT operations
  • Proven leadership experience managing large-scale enterprise infrastructure environments
  • Strong knowledge of Windows Server, Unix/Linux, enterprise storage, backup, virtualization, and disaster recovery technologies
  • Experience managing cloud infrastructure environments such as AWS, Azure, or Google Cloud
  • Demonstrated responsibility for infrastructure uptime, availability, disaster recovery, and operational performance
  • Experience managing technical teams, external vendors, and managed service providers
  • Strong financial management experience, including enterprise IT budgets, vendor contracts, and cost optimization
  • Working knowledge of ITIL practices, including incident, problem, change, capacity, and availability management
  • Excellent communication skills with the ability to influence executive leadership, technical teams, and business stakeholders
  • Must be located in the Memphis, TN area
• Preferred
  • Experience supporting global, multisite enterprise environments
  • Background in manufacturing, industrial, or similarly complex enterprise operations
  • Experience leading infrastructure transformation, cloud adoption, and modernization initiatives
  • Experience managing large outsourced infrastructure support organizations
  • Strong understanding of enterprise infrastructure architecture and long-term technology roadmaps
  • Demonstrated success improving operational efficiency, reducing costs, and increasing infrastructure reliability